Operations

GENERATORS ON DEMAND LLC; Washington; On-site; USD 70,000 - 100,000; Full time

Job summary

Generators On Demand LLC is seeking an Operations Lead for Residential Jobs focusing on permits and installation execution. The role partners with Sales and the Install Manager to create efficient, repeatable installation processes, aiming for one-day installations where feasible.

Responsibilities include permit management, customer communication, and thorough system/record maintenance. Daily duties cover permit progression, FieldEdge workflows, coordination with subcontractors, and timelines.

Qualifications

• Experience coordinating across sales, installation and permitting teams.
• Strong organizational and communication skills.
• Knowledge of local permit processes is a plus.

Responsibilities

• Coordinate installation programs with Sales and Install Manager to streamline processes.
• Oversee full job lifecycle from sales handoff to completion for a one-day installation when possible.
• Secure permits via local portals and ensure compliance with Electrical, Plumbing, Zoning, Wetlands and Building requirements.

Job description

Job Description

Job Description

Job Title Residential Jobs – Operations/Permits

Position Overview

The Operations Lead plays a key role in ensuring the seamless execution of projects from post-sale through generator startup. This position works in close collaboration with the Install Manager to create a streamlined, efficient, and repeatable installation process—with the goal of achieving a one-day installation wherever possible.

High levels of organization, communication, and coordination are essential to ensure customer satisfaction and regulatory compliance throughout the installation lifecycle.

Core Responsibilities

1. Project Coordination & Process Optimization
   • Partner with the Sales and Install Manager to develop a structured and efficient installation program.
   • Oversee the full job lifecycle from sales handoff to project completion.
   • Work toward consistent, repeatable processes that ensure high customer satisfaction and operational efficiency.
2. Permit Management
   • Responsible for securing permits, including:
     • Gathering all necessary installation details.
     • Applying via Connecticut town-specific portals.
     • Ensuring compliance with local Electrical, Plumbing, Zoning, Wetlands, and Building requirements.
   • Follow up regularly to remove obstacles that could delay installations.
   • Collaborate with the bookkeeper to process and mail checks for permit applications.
3. Customer Communication
   • Provide proactive communication to customers about installation timelines and expectations.
   • Make live phone calls and send emails ahead of scheduled installations.
   • Clearly communicate the next steps and requirements before work begins.
4. System & Record Management
   • Maintain up-to-date records within the FieldEdge system, including:
     • Permit status
     • Work order notes
     • Inspection schedules
     • Job tags as status changes
   • Create and manage customer folders and install work orders. Ensure that photos job plans and other documentation is in the customer folders (One drive and Field Edge)

Daily Tasks & Responsibilities

• Follow up and complete Permits in progress
• Execute FieldEdge workflows (e.g., updating customer job status and tags).
• Support the sales team by collaborating daily on any job-specific customer requirements.
• Create and manage:
  • Customer folders- labeled
  • Installation work orders
  • Permit applications via local town portals

• Track permit progress and communicate updates in debrief and in install meetings
• Complete zoning forms, setbacks, and GIS drawings as needed.
• Apply for permits, submit required documentation, and confirm license information for the following subcontractors
  • Electrical
  • Plumbing
  • Building
• Communicate and coordinate with the Ledge Light Health District, as applicable.
• Work with the bookkeeper to process municipal payments and permit-related fees.(G.O.D. accounting)
• Choose subcontractors based on job scope, availability, and location.
  • Note they need to be sent the job plan and photos 2 weeks in advance so planning is key
• Schedule:
  • Electricians and plumbers for day of installation
  • Inspectors for late in same day if possible
  • Gas test and final inspections
  • Generator start-up appointments (when one-day installation is not possible)
• Manage equipment and generator inventory, including:
  • Updating FieldEdge Work Orders
  • Preparing inventory sheets
  • Reporting low stock levels

Weekly & Ongoing Responsibilities

• Participate in daily debriefs via email and weekly scrum meetings with the installation team.
• Continuous update:
  • Permit statuses (building, electrical, plumbing)
  • Work orders in FieldEdge with specific details (Example time of inspection)
  • Tags