Operational Technical Support Engineer

AEVI; Prague (OK); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Unlimited vacation policy

Dynamic team environment

Opportunities for personal growth

Job summary

A leading FinTech company seeks an Operational Technical Support Engineer to provide critical support within a dynamic environment. This role requires developing troubleshooting skills for hybrid cloud infrastructure while covering a 24x7 shift pattern. Candidates should possess foundational computer science knowledge and strong communication skills, making contributions to documentation and collaboration with stakeholders. Benefits include unlimited vacation and a supportive team culture.

Qualifications

• Ability to collaborate with key stakeholders to enhance productivity.
• Willingness to gain customer-centric decision-making skills.
• Familiarity with network fundamentals, especially TCP/IP.
• Develop practical programming skills (Python, Bash scripting).
• Strong verbal and written communication skills.
• Ability to create SOPs and runbooks.

Responsibilities

• Provide monitoring and alerting for critical services.
• Invoke incident management processes.
• Document and evolve service workflows.
• Invoke the incident management process.
• Develop understanding of the interdependencies of the platform.
• Develop skills to drive incidents to mitigation.
• Collaborate with key stakeholders to help facilitate productivity.
• Contribute to documentation evolution.

Skills

Troubleshooting hybrid cloud infrastructure

Problem-solving

Strong communication skills

Collaborative team ethic

Learning through workshops

GIT

Grafana

Bitbucket

Java

Docker

Education

Foundational computer science knowledge

Tools

GIT

Grafana

Docker

SQL / Aurora

Java

Docker

Zabbix

New Relic

Job description

At Aevi, we're not just a team; we're a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We’re thrilled to welcome new Aevi’ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth.

As an Operational Technical Support Engineer at Aevi, you will join a growing community of likeminded problem solvers passionate about highly available production environments. You will be developing your skills to help support a critical platform ecosystem within a dynamic Fin Tech environment.

What you will be doing: Operational Technical Support Engineer

• Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure
• Shift schedule covering a 24x7 shift pattern comprising of 2 days followed by 2 nights and 4 days off (this pattern falls over weekends and public holidays)
• Providing monitor and alert against critical service architecture
• Invoke the incident management process
• Develop understanding of the interdependencies of the platform
• Develop skills to drive incidents to mitigation
• Collaborate with key stakeholders to help facilitate productivity
• Contribute to documentation evolution

The successful Aevi'ator: Operational Technical Support Engineer

• Foundational computer science knowledge
• Willingness to develop an understanding of customer centric decision making
• Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic
• Developing relevant practical programming skills (Python, Bash scripting etc)
• Strong communication (verbal and written) skills
• Ability to develop knowledge through workshops, SOPs and runbooks
• Collaborative team ethic

It's a bonus if you have:

• Payment industry experience, particularly in a client facing remit
• TCP/IP networking knowledge
• SQL / Aurora knowledge
• Android application knowledge
• Linux Administration skills
• English fluency is required, other languages are beneficial

Lifeat Aevi

Being part of Aevi? It’s diving into a space where flexibility, honesty, development, and support are the essentials of our work environment, and we live for a “work smarter, not harder” mindset. At Aevi, we celebrate diversity and inclusivity, firmly believing that our strength lies in our individuality. Our commitment to a better working culture is reflected in our respect and appreciation for each team member, cheering on everyone to just be themselves at work and outside.

What'sin it for you?

- Be part of a dynamic, fun-loving team that values teamwork and flexibility.

- Benefit from our unlimited vacation policy, so you can take a breather whenever you want and need it.

- Quickly become a key player of our motivated, energetic, and global team.

- Thrive in a culture that lets your unique work style shine.

- Explore various growth opportunities and level up your career with us.

Who are Aevi:

Our mission is to build a more open world, where anyone, anywhere, can take or make any kind of payment.

Our cloud-based platform lets payments and transaction data flow across all channels and consumer touchpoints. By connecting digital and in-person interfaces, we are committed to creating the best possible customer experience at the point-of-interaction. Today, we operate across Europe, Australia, and the US with offices in London, Prague, and Paderborn.

Our Vision and Support:

We are setting payments free!

Supported by visionary shareholders in the industry like Mastercard and HPE Growth Capital, we stand at the forefront of payment innovation, surrounded by like-minded partners who share our vision for a seamless payment future.