Operational Support Specialist, NA

Vantage Data Centers; Ashburn (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with company match

Paid time off

Disability coverage

Job summary

Vantage Data Centers in Ashburn, VA, is seeking an ambitious Operational Support Specialist to oversee and streamline CMMS processes within our ESM platform. This role sits in the Business Operations Department and requires hands-on workflow development, user support, and training creation to improve operational efficiency.

The position is based in Ashburn with a hybrid work policy (3 days on site, 2 days flexible).

Qualifications

• Bachelor’s degree or equivalent experience in Data Center Engineering Operations.
• 3+ years of experience in CMMS management and support or a similar role.
• Certification in ServiceNow administration or related area (preferred).
• Experience in the critical facilities or operations industry (preferred).
• Knowledge of ITIL or similar frameworks (preferred).

Responsibilities

• Develop and coordinate user workflows on our ESM platform.
• Support day-to-day CMMS tool operations.
• Participate in developing training for users.
• Identify areas for process improvement within the ESM platform and propose solutions.
• Collaborate with cross-functional teams to streamline workflows and enhance system usability.
• Respond to user inquiries and provide technical support via email, phone, or in-person.
• Supporting new site onboarding in ESM platform.
• Administer user accounts, permissions, and access controls within the ESM platform.
• Monitor system performance and troubleshoot any issues that arise.
• Develop and update training materials, including video tutorials and step-by-step guides.
• Manage data migration tasks when integrating with other systems or upgrading the ESM.
• Analyze ESM data to identify key metrics and performance indicators.
• Gather feedback from users and identify areas for CMMS process enhancements.
• Document and map out current workflows and propose improvements.

Skills

CMMS management

Workflow design

User support

ITIL knowledge

ServiceNow

French language

Attention to detail

Organizational skills

Education

Bachelor's degree in Data Center Engineering Operations

Equivalent experience

Tools

ESM platform

Job description

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

Position Overview

Vantage is looking for an ambitious, detail-oriented, hands-on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and processes for CMMS tracking and provide ongoing support to local Site Operations teams.

This role will be based in: Ashburn, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Essential Job Functions

• Develop and coordinate user workflows on our ESM (Enterprise Service Management) platform.

• Support day-to-day CMMS tool operations.

• Participate in developing training for users.

• Identify areas for process improvement within the ESM platform and propose solutions.

• Collaborate with cross-functional teams to streamline workflows and enhance system usability.

• Respond to user inquiries and provide technical support via email, phone, or in-person.

• Supporting new site onboarding in ESM platform.

Duties

• Administer user accounts, permissions, and access controls within the ESM platform.

• Monitor system performance and troubleshoot any issues that arise.

• Develop and update training materials, including video tutorials and step-by-step guides.

• Manage data migration tasks when integrating with other systems or upgrading the ESM.

• Analyze ESM data to identify key metrics and performance indicators.

• Gather feedback from users and identify areas for CMMS process enhancements.

• Document and map out current workflows and propose improvements.

Job Requirements

Experience and Education

• Bachelor’s degree or equivalent experience in Data Center Engineering Operations

• 3+ years of experience in CMMS management and support or a similar role.

Additional Requirements

• Candidates with French and English language skills are encouraged to apply.

• Ability to work independently and manage multiple priorities.

• Strong attention to detail and organizational skills.

• Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications

• Certification in ServiceNow administration or a related area.

• Experience in the critical facilities or operations industry.

• Knowledge of ITIL or similar frameworks.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid

#LI-AG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.