Operational Support Specialist

Global Partners LP; Cambridge (MA); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking an Operational Support Specialist to backstop all sales groups with customer setup information, data entry, and records maintenance in legacy and terminal systems.

The role requires handling inquiries, coordinating with carriers, and serving as a point of contact for allocations and loading issues. After-hours on-call support is required once a week, with opportunities to contribute to reporting and process improvements.

Qualifications

• Customer setups and data management experience preferred.
• Excellent verbal and written communication skills.
• Ability to solve problems, work under pressure, and prioritize effectively.
• Proficient with Microsoft Office, Openlink, RightAngle, and PDI Software.
• Bachelor's Degree required.

Responsibilities

• Obtain new customer setup information including taxes and pricing.
• Coordinate with suppliers to ensure full terminal setup.
• Input and maintain customer setup data in legacy and terminal systems.
• Respond to inquiries and escalate issues to management as appropriate.
• Serve as the main contact for allocations and loading issues.
• Prepare reports on customer setups as needed.
• Configure and distribute driver access cards; monitor carrier insurance docs.
• Handle after-hours on-call support (one week per month).
• Perform other duties as required.

Skills

Customer service

Verbal communication

Written communication

Time management

Microsoft Office

Openlink

RightAngle

PDI Software

Education

Bachelor's Degree

Tools

Openlink

RightAngle

PDI Software

Microsoft Office

Job description

We are hiring for an Operational Support Specialist. This role is responsible for supporting all sales groups for obtaining and maintaining all customer setup information, properly inputting data, maintaining accurate records, and administering customer allocations. The hours for this role will be 9pm - 6am.

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities - responsibly and sustainably. We show up every day with grit, passion, and purpose - anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Partners with internal and external contacts to obtain all new customer setup information, including but not limited to taxes, pricing and other customer related information; ensures all records are obtained and processed within the defined timelines.
• Coordinates with other suppliers as applicable to ensure full setup for terminals.
• Understands system requirements and processes; properly inputs and maintains all customer setup information in the legacy and terminal automation systems.
• Handles internal and external inquiries and issues as related to customer setup information; researches and resolves all issues; further escalates issues to manager as appropriate.
• Serves as the point of contact for customers with allocation and loading issues; researches and resolves all issues; further escalates to management as appropriate.
• Communicates directly with all clients and maintains key customer relations.
• Compiles reports on customer setups as needed.
• Authorized carriers to pull off of accounts and ensures data is tied to appropriate accounts.
• Configure and distribute driver access cards.
• Monitor and manage carrier insurance documentation.
• Handles terminal access agreements.
• Requires after hours on call support – one week a month.
• Performs other duties as required.

Qualifications

• The following is preferred:
• Customer service experience, managing customer setups and maintaining data. Industry knowledge, including terminal structures (throughput or exchange), as well as understanding and experience working with Petroex codes.
• Excellent verbal and written communication skills.
• Professional demeanor and the ability to solve problems, work under pressure and effectively handle/resolve issues on a proactive as well as a reactive basis
• Demonstrated time management skills; the ability to organize and manage multiple priorities; strong attention to detail and the ability to work well in a team environment.
• Demonstrate a proficiency with the following: Microsoft Office Suite, Openlink, RightAngle, PDI Software.
• Interpret documents such as insurance certificates, account request forms, and other operational correspondences. Routine report writing and correspondence. Ability to speak effectively with peers, customers, and counterparties across the industry.
• Interpret and carry out instructions in written, oral or diagram form. Problem solving particularly when they involve several concrete variables.
• Bachelor's Degree.

Pay Range

$66,600.00 - $93,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development - We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.