Operational Support Associate (Norfolk Airport)

Sixt-US; Norfolk (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off & Holidays

Employee Assistance Program

Exclusive Employee Rentals

Uniform & Perks

Job summary

SIXT is seeking an Operational Support Associate at Norfolk Airport to drive seamless rental experiences. You will interact with customers face-to-face, guide vehicle options, upsell protection and add-ons, and help manage fleet readiness and movement.

This full-time role offers flexible hours, performance-based bonuses, opportunities for career growth, and a comprehensive benefits package. You will collaborate across teams to maintain service standards and ensure accurate inventory and records.

Qualifications

• Face-to-face customer service experience and strong interpersonal skills.
• Ability to manage logistics, scheduling, and documentation.
• Valid driver’s license with a clean record and 18+ years old.

Responsibilities

• Guide customers through vehicle options, protection packages and add-ons while maximizing sales.
• Support customers throughout their rental journey, ensuring satisfaction and collecting feedback.
• Oversee fleet operations: readiness, inventory, coordination with service partners, and preparation for rental or disposal.
• Ensure vehicle cleanliness and perform routine checks to maintain fleet presentation.
• Maintain accurate records of inventory, service updates, and customer interactions; collaborate across teams.

Skills

Sales & Communication Skills

Customer Service Focus

Organizational & Technical Skills

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

Operational Support Associate (Norfolk Airport)

• Full-time
• Department: Branches & Operations
• Legal Entity: Sixt Car Sales LLC

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of$19.25per hour.

YOUR ROLE AT SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

YOUR SKILLS MATTER

• Sales & Communication SkillsYou are persuasive, confident, and driven by performance-based incentives
• Customer Service FocusYou bring a strong background in customer service and are passionate about delivering exceptional experiences
• Organizational & Technical SkillsYou manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team CollaborationYou thrive in a team-oriented environment and adjust smoothly to changing business needs
• FlexibilityYou’re available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & EligibilityYou are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

WHAT WE OFFER

• Comprehensive BenefitsPackage Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program
• Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance

All your information will be kept confidential according to EEO guidelines.

About us:

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and