Operational Support and Technology Manager

ABM Industries; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM Industries in New York, NY is seeking an Operational Support and Technology Manager to oversee the operational platform, onboard staff to payroll, and review schedules and audits. You will train day and night personnel, conduct inspections, and ensure ABM and client benchmarks are met.

You will interface with Client teams to explain analytics and dashboard results, and participate in weekly, monthly, and client business reviews. Strong coordination and analytic skills required.

Qualifications

• Experience in operational technology functions and service coordination.
• Ability to manage work orders and customer responses.
• Familiarity with inspection systems and dashboard reporting.

Responsibilities

• Oversee accuracy of the operational platform, schedules, and audits.
• Onboard service workers into payroll and verify employee IDs.
• Review coverage, PTO, and participate in training of staff.
• Conduct inspections and verify benchmarks, discuss analytics with clients.
• Present dashboard results in weekly, monthly, and QBRs.

Tools

ABM Inspection system

ABM Task Management

Client-facing Dashboard

Job description

Job Description

Pay: $70,000 - $80,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management

Employee Benefits | Staff & Management

The Operational Support and Technology Manager reports to the Project Manager. This position will interface directly with service workers and foremen, day and night, train and align service workers use of technology and review their use of the systems.

Responsibilities

Operations Support Functions

• Oversee the accuracy of the operational platform (section lists, schedules of shifts, vacancy audit if applicable, scope of service, day policing frequency document, stack plan updates).
• Onboard new service workers into the payroll system and oversee accuracy of employee IDs at the property.
• Review coverages and schedule PTO.
• Participate in training of day personnel and night supervision.
• Conduct inspections and assure ABM and client benchmarks are measured.
• Attend meetings with ABM Project Management and supervision with Client and present and explain operational analytics such as quality control, completion of periodic work (base building and tenant) and day policing frequencies as verified by Task Management.

Qualifications

Operational Technology Functions

• Main ABM manager assuring accurate and timely response to work orders, and customer response.
• Set up, update, and assure accuracy of ABM Inspection system including ongoing locations and cadence of inspections to assure inspection reports are complete. Also assure that inspections are thorough and objective and meet the cadence. Interface with client teams to review and discuss inspection results. Update program if floor plans change.
• Set up, update, and monitor accuracy of day policing QR validation system AKA ABM Task Management, monitor throughout the operation (red, yellow, green analytics). Troubleshoot and diagnose any adjustments. Retrain service workers as necessary. Interface with client teams to review and discuss QR code digital cleaning log results. Update program if floor plans change.
• Set up, update, and monitor accuracy of online night periodic services and match accuracy to scope. Interface with client teams to review and discuss.
• Set up, update, and monitor Client-facing Dashboard. Help clients navigate the dashboard and understand how ABM uses it as part of service delivery. Oversee client’s security levels to access. Review components of dashboard and be prepared to speak to dashboard results in weekly, monthly, and client QBRs

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.