Operational Support Administrator

5HK Hub International Midwest Limited; Tulsa (OK); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement matching

Paid time off

Parental leave

Wellbeing program

Descripción de la vacante

HUB International is seeking an organized administrative professional to provide clerical support across operations and client services in our onsite Tulsa office. The role includes assisting with event planning, managing the front desk, handling mail, and supporting billing tasks to ensure smooth office operations.

Candidates should have 3–6 months of office experience, a high school diploma, and the ability to obtain an insurance license within 120 days of hire.

Formación

• 3 to 6 months of prior office experience preferred.
• High School Diploma or equivalent required.
• Insurance License required or must be obtained within 120 days of hire.

Responsabilidades

• Provide clerical and administrative support to operations and client service departments.
• Assist with HUB event planning and execution.
• Manage and maintain front desk, lobby, and kitchen/lounge upkeep.
• Answer multi-line phone system (including transfers).
• Manage and distribute incoming and outgoing mail.
• Scan mail into the Agency Management System and deliver to client service teams.
• Perform general clerical tasks such as photocopying and preparing policy books.
• Assist Account Managers with billing and invoicing tasks.
• Handle miscellaneous administrative duties as needed.

Conocimientos

Teamwork

Written communication

Initiative

Quality management

Project management

Educación

High School Diploma

Insurance License (within 120 days)

Herramientas

Adobe

Microsoft Office

EPIC (BMS)

Descripción del empleo

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. **This role is based onsite and requires a full five-day work week in our office**

Duties and Responsibilities:

• Provide clerical and administrative support to operations and client service departments.
• Assist with HUB event planning and execution.
• Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area.
• Answer multi-line phone system (including transfers).
• Manage and distribute of incoming and outgoing mail.
• Scan mail into our Agency Management System and deliver it electronically to client service teams.
• Provide other clerical functions as needed such as photo copying, stuffing envelopes, preparing policy books, assembling Auto ID Cards.
• Assist Account Managers and Account Executives with billing and invoicing related tasks.
• Miscellaneous administrative duties/projects as needed.

Key Competencies:

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative – Volunteers readily; Undertakes self‑development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to lead and contribute to team and adhere to deadlines.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education

3 to 6 months of prior office experience preferred High School Graduate or a Certificate of High School Proficiency, Age 18 or older Insurance License required or must be able to obtain within 120 days of hire

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.

Other Requirements:

• Must hold a valid Driver’s License Dependable transportation
• Public Speaking/Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
• Bilingual in English and Spanish a big plus.
• Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

About Us

HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

Additional Information

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.