Operational Success Manager

The Collier Companies; Gainesville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

The Collier Companies 401k match up to

Up to 24 days off first year

Company attire provided

Medical, dental & vision insurance

Life insurance options

Healthcare reimbursement account

Career growth opportunities

Industry education opportunities

Job summary

The Collier Companies is seeking an Operations Success Manager to lead multifamily property operations across Florida. This on-site role requires visiting communities, assessing challenges, and implementing effective improvement strategies.

A track record in diverse asset types and strong leadership are essential. Ideal candidates have 3+ years in multifamily management, a bachelor’s degree in a related field, and CPM/CAM certifications are a plus.

Qualifications

• Minimum of 3 years in multifamily property management as a successful property manager.
• Strong leadership, communication, and problem-solving skills; ability to work independently in high-pressure environments.
• Bachelor’s degree in Property Management, Business Administration, or related field preferred; CPM/CAM certifications are a plus.

Responsibilities

• Conduct thorough community assessments to identify issues and opportunities for improvement.
• Develop and implement strategic action plans to enhance property performance.
• Train, mentor, and restructure on-site teams to meet high standards and goals.
• Oversee day-to-day operations ensuring policy compliance and best practices.
• Manage budgets, financial reports, and performance metrics for profitability.
• Foster positive resident relations and address concerns to boost satisfaction.
• Travel extensively to multiple properties to ensure plan execution and success.

Skills

Community Assessment

Strategic Planning

Team Leadership

Operational Management

Financial Oversight

Resident Relations

Travel

Education

Bachelor’s degree in Property Management, Business Administration, or related field

CPM or CAM certifications (nice to have)

Job description

Operational Success Manager | The Collier Companies

This is an on-site role, reporting from any of The Collier Companies' communities all over Florida, We are seeking a dynamic and experienced Multifamily Professional to join our team as an Operations Specialist. This unique role involves traveling to communities each facing individuals challenges, assessing their needs, and implementing effective strategies to create success. The ideal candidate will have a proven track record in multifamily property management, with expertise across a range of asset types including student housing, luxury apartments, lease-ups, and/or conventional properties.

Perks – The Good Stuff:

• The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with an annual increase!
• Stylish TCC logo attire is provided.
• Comprehensive medical, dental & vision insurance.
• Group & supplemental life insurance policy options.
• Healthcare reimbursement account & legal services insurance.
• Career growth opportunities.
• Industry education opportunities.

Qualifications

Your Skills - Show Us What You Got:

• Community Assessment: Conduct thorough evaluations of challenges facing the assigned property to identify key issues and areas for improvement.
• Strategic Planning: Develop and implement comprehensive action plans to address community challenges and enhance property performance.
• Team Leadership: Train, mentor, and, if necessary, restructure on-site teams to ensure they are equipped to maintain high standards and achieve property goals.
• Operational Management: Oversee day-to-day operations, ensuring compliance with company policies, industry regulations, and best practices.
• Financial Oversight: Manage budgets, financial reports, and performance metrics to ensure profitability and sustainability.
• Resident Relations: Foster positive relationships with residents, addressing concerns and enhancing overall satisfaction.
• Travel: Travel extensively to various properties, spending significant time on-site to ensure successful implementation of improvement plans.

Qualifications:

• Experience: Minimum of 3 years in multifamily property management as a successful property manager, with a strong background in managing diverse asset types.
• Skills: Exceptional leadership, communication, and problem-solving skills. Ability to work independently and handle high-pressure situations.
• Education: Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
• Certifications: Relevant industry certifications (e.g., CPM, CAM) are a plus.
• Travel: Willingness and ability to travel extensively and stay on-site for extended periods.

Our Culture – How We’re Different:

• At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.
• Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.
• We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.
• We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey.
• The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To __)
• We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.
• We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.
• GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!
• We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.
• ROOTED – We are privately owned and have been in business since the 1970’s. We currently own and manage over 12,000 apartment homes and we’re pacing over 1,000 new apartment home construction starts each year.

At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.

PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES

Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.

These Are Required Steps In The Hiring Process.

The Collier Companies is an Equal Opportunity Employer

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