Operational Specialist

Insight Global; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a Consultant Expense Administrator to manage expense reports for our consultant population. You will ensure timely processing aligned with client policies and IRS regulations, while maintaining clear communication with sales and corporate teams.

You’ll handle coding, approvals, and inquiries, resolve discrepancies, and support weekly payroll. This role emphasizes accuracy, customer service, and policy education to keep expenses compliant and flowing smoothly.

Qualifications

• Minimum experience in customer service and teamwork.
• Proficient in Excel and MS Office products.
• Demonstrated ability to analyze data and make decisions.

Responsibilities

• Review, validate, approve, or reject electronic consultant expense reports to support weekly payroll.
• Process manual expense reports and corrections as needed.
• Ensure expenses are coded correctly for client invoicing and client approvals.
• Provide high-quality customer service to consultants and sales partners.
• Serve as a trusted contact for expense guidance and policy clarification.
• Ensure compliance with IRS accountable plan rules and company policies.
• Troubleshoot submission issues and propose solutions to prevent repeats.
• Assist with importing expenses and processing to meet client/project requirements.
• Collaborate with Revenue, Billing, and Sales to resolve discrepancies.

Skills

Customer service

Team player

Excel & MS Office

Analytical thinker

Job description

Adapt with Transparency, Serve with Integrity

The Consultant Expense Administrator is responsible for processing expenses for Insight Global’s consultant population. Our mission is to provide a streamlined expense process to our consultants through collaboration, education, and innovation. The Consultant Expense Administrator is in constant communication with both the sales field and corporate employees to ensure that our contract employees are paid their expenses in a timely manner, in line with client expense policies and IRS regulation.

Responsibilities

• Review, validate, approve, or reject electronic consultant expense reports in Erecruit to support accurate and timely weekly payroll processing.
• Process manual expense reports, corrections, and adjustments as needed.
• Ensure expenses are properly coded and prepared for client invoicing, including validation of proper client approval.
• Provide high-quality customer service to consultants and sales field partners by resolving expense-related questions, discrepancies, and escalations.
• Serve as a trusted point of contact for all expense guidance, education, and policy clarification.
• Ensure all expense processing complies with IRS accountable plan rules, Insight Global expense policies, and client-specific guidelines.
• Troubleshoot expense submission issues and proactively recommend solutions to prevent repeat errors.
• Assist with importing and manually processing expenses to support unique client and project-specific requirements. o Assist with expense audits by reviewing documentation, validating compliance, and addressing audit findings.
• Partner closely with Revenue, Billing, and Sales to resolve expense discrepancies and ensure accurate downstream impacts.

What You’ll Need to Succeed

• Customer Service experience
• Ability and desire to work as part of a team
• Demonstrated experience with Excel and other Microsoft Office products
• Ability to work on assignments that require independent analytical thinking and decision making