Operational Risk & Control Leader

Bank of America; Pennington (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a seasoned leader to direct internal control discipline and operational excellence across a Line of Business or Enterprise Control Function. You will oversee design assessments, monitoring, testing, and remediation of controls to meet enterprise standards.

The role emphasizes data‑driven improvement, collaboration with technology and control partners, and strong risk culture. The ideal candidate brings extensive experience in risk, compliance, and audit, with a proven

Qualifications

• 7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
• Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
• Ability to integrate and analyze data from multiple sources, draw conclusions, and provide written recommendation within required format; can “connect the dots” to demonstrate ability to identify and perform thematic analysis
• Excellent writing/communication skills, the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
• Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
• Ability to challenge in a firm, but non-confrontational manner
• Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
• Detail oriented with an ability to review documentation for accuracy and relevance to topic
• Understands complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently
• Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to executive level leadership
• Excellent project management and interpersonal skills; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority
• Ability to influence the opinions and actions of key stakeholders and gaining their trust
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
• Excellent facilitation and presentation skills
• Knowledge of Technology Domain discipline(s)

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Partner with stakeholders to identify issues, implement control improvements, and drive timely remediation and resolution
• Champion a strong risk culture by monitoring, assessing, and reporting the Operational Risk Profile across the Line of Business or Enterprise Control Function
• Define and lead risk mitigation strategies for key technology domains to ensure compliance with applicable laws, regulations, policies, and standards
• Collaborate across Global Technology, Lines of Business, and control partners including GIS, Technology Compliance, Operational Risk, and Audit
• Provide risk insights and recommendations to leadership to strengthen risk identification, assessment, governance, and remediation practices
• Apply expertise in data management, artificial intelligence, information security, and related technologies to promote policy adherence and sustainable risk‑based solutions
• Lead end‑to‑end Issue Management activities, including development, execution, and monitoring of action plans resulting from self‑identified, audit, compliance, and regulatory findings
• Leadership Responsibilities: Foster an inclusive environment where associates are treated fairly, respectfully, and empowered to contribute & drive operational excellence through process discipline, data‑driven decision making, continuous improvement, and simplification

Skills

Internal control

Regulatory compliance

Audit

Risk

Data analysis

Communication

Leadership

Education

Bachelor's degree in relevant field

Master’s degree or certifications (CISA/CISSP etc.)

Tools

PowerPoint

Word

SharePoint

Excel

Job description

Bank of America is seeking a seasoned leader to direct internal control discipline and operational excellence across a Line of Business or Enterprise Control Function. You will oversee design assessments, monitoring, testing, and remediation of controls to meet enterprise standards.

The role emphasizes data‑driven improvement, collaboration with technology and control partners, and strong risk culture. The ideal candidate brings extensive experience in risk, compliance, and audit, with a proven