Operational Readiness Professional, Mid

Acentra Health; McLean (VA); On-site; USD 70,000 - 88,000; Full time

Job summary

Acentra Health is seeking an Operational Readiness Professional, Mid, to join our growing team. You will bridge program planning and execution, ensuring BFCC-QIO operations, systems, and processes are ready for launch, transition, or enhancement under CMS contracts.

The role focuses on risk mitigation, performance assurance, and contract compliance, coordinating with Operations, IT, Clinical, Data Analytics, Training, and Compliance to validate workflows, staffing, technology, training, and

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in operations or implementation.
• Knowledge of BFCC-QIO contract requirements and CMS compliance.

Responsibilities

• Lead operational readiness assessments for CMS programs.
• Collaborate with cross-functional teams to coordinate launch activities.
• Develop, manage, and track readiness plans and milestone reports.
• Conduct validation and user acceptance reviews of systems.
• Identify risks and develop mitigation strategies.
• Ensure staff readiness and stakeholder awareness.
• Support mock launches and track KPIs post-launch.
• Adhere to HIPAA and security/privacy policies.

Skills

Cross-functional coordination

Communication skills

Analytical thinking

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for an Operational Readiness Professional, Mid to join our growing team.

Job Summary:

The Operational Readiness Specialist plays a critical role in ensuring that Acentra Health's BFCC-QIO operations, systems, and processes are fully aligned and prepared for launch, transition, or enhancement activities under CMS contracts. Acting as the bridge between program planning and execution, this position ensures that every operational component - from workflow design to staffing, technology, training, and compliance - is tested, validated, and ready for implementation.

This role is central to risk mitigation, performance assurance, and contract compliance, supporting Acentra Health's mission to deliver efficient, high-quality services to Medicare beneficiaries and stakeholders.

Responsibilities:

• Lead operational readiness assessments for new initiatives, system transitions, or CMS program updates under the BFCC-QIO contract.
• Collaborate with cross-functional teams (Operations, IT, Clinical, Data Analytics, Training, and Compliance) to ensure all launch activities are coordinated and completed on schedule.
• Develop, manage, and track readiness plans, checklists, and milestone reports to confirm operational, technical, and contractual alignment prior to launch.
• Conduct validation and user acceptance reviews to ensure systems (e.g., Atrezzo, eBoard, UFT) function as designed and meet operational requirements.
• Identify, document, and elevate risks or readiness gaps, working with leadership to develop mitigation strategies that protect contract performance.
• Coordinate with Training and Communications teams to ensure staff readiness and stakeholder awareness prior to implementation.
• Support mock launches and simulations to test workflow efficiency, accuracy, and adherence to CMS standards.
• Partner with Program Leadership to ensure reporting, KPIs, and evaluation measures are in place to monitor post-launch success.
• Capture lessons learned and contribute to continuous improvement frameworks that strengthen future readiness and scalability.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Project Management, Healthcare Administration, or a related field.
• Minimum 3+ years of experience in operations, implementation, or performance improvement - preferably within a CMS or federally contracted environment.
• Strong understanding of BFCC-QIO contract requirements, operational workflows, and CMS compliance standards.
• Demonstrated ability to manage cross-functional coordination and drive deliverables in a regulated, deadline-driven environment.
• Excellent organizational, analytical, and problem-solving skills, with a proven ability to identify gaps and propose corrective actions.
• Strong written and verbal communication skills with experience developing operational documentation, reports, and readiness summaries.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Experience supporting CMS quality improvement programs, Medicare operations, or healthcare appeals processes.
• Familiarity with Lean, Six Sigma, or process optimization methodologies.
• Prior involvement in system conversions, program transitions, or readiness assessments.
• Proficiency in project management tools (e.g., Smartsheet, Asana, SharePoint, or similar platforms).

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

Pay Range

USD $70,160.00 - USD $87,700.00 /Yr.