Operational Quality Coordinator

Wolters Kluwer; Dallas (TX); On-site; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer is seeking an Operational Quality Coordinator to drive substantial quality improvement initiatives and lead cross-departmental quality projects. You will resolve complex quality issues, mentor junior team members, and support senior management with data-driven decisions.

The role focuses on improving operational processes, leading audits, and delivering advanced training programs across functions.

Qualifications

• Highly detailed attention to detail; identifying nuanced quality discrepancies.
• Advanced analytical skills; interpreting complex data for strategic quality decisions.
• Excellent communication; presenting quality issues and solutions to senior management.
• Comprehensive documentation; creating detailed quality reports.
• Innovative problem-solving; developing solutions for complex quality challenges.
• Project management; leading and managing large-scale quality projects.
• Mentorship capability; training and guiding junior team members.
• Regulatory knowledge; ensuring compliance with industry standards and regulations.

Responsibilities

• Oversee and conduct comprehensive quality inspections and validations.
• Develop and implement advanced quality control and improvement strategies.
• Analyze and interpret complex quality data for strategic decision-making.
• Lead cross-functional teams in quality audits and root cause analyses.
• Develop and deliver advanced quality training programs.
• Mentor and guide junior associate's in quality processes.
• Communicate effectively with senior management on quality issues and solutions.
• Proactively identify opportunities for operational and quality improvements.
• Manage complex quality projects from inception to completion.
• Ensure adherence to industry standards and regulations in quality management.

Skills

Attention to detail

Analytical skills

Communication

Documentation

Problem solving

Project management

Mentorship

Regulatory knowledge

Job description

Job Description Summary

Under general supervision, conducts routine analyses and tests of various elements of a quality control program comprised of data analysis, evaluation, product and or process assessment. Conducts analysis and tests of of processes or products to ensure they are within acceptable levels. Suggests additional testing measures, processes for improvement and acts as a lead in improvement teams. Acts as a resource and may mentor other QA associates.

About the Role

As an Operational Quality Coordinator, you will bring extensive knowledge and expertise to resolve complex quality issues and enhance operational processes. Your role will focus on driving substantial quality improvement initiatives and leading cross-departmental quality projects. With your in-depth understanding, you will be key in supporting and mentoring junior team members.

Responsibilities

• Oversee and conduct comprehensive quality inspections and validations.


• Develop and implement advanced quality control and improvement strategies.


• Analyze and interpret complex quality data for strategic decision-making.


• Lead cross-functional teams in quality audits and root cause analyses.


• Develop and deliver advanced quality training programs.


• Mentor and guide junior associate's in quality processes.


• Communicate effectively with senior management on quality issues and solutions.


• Proactively identify opportunities for operational and quality improvements.


• Manage complex quality projects from inception to completion.


• Ensure adherence to industry standards and regulations in quality management.

Skills

• Highly Detailed Attention to Detail: Identifying nuanced quality discrepancies.


• Advanced Analytical Skills: Interpreting complex data for strategic quality decisions.


• Excellent Communication: Presenting quality issues and solutions effectively to senior management.


• Comprehensive Documentation: Creating detailed and impactful quality reports.


• Innovative Problem-Solving: Developing solutions for complex quality challenges.


• Project Management: Leading and managing large-scale quality projects.


• Mentorship Capability: Training and guiding junior team members.


• Regulatory Knowledge: Ensuring compliance with industry standards and regulations.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$47,600.00 - $81,250.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical


• Dental


• Vision Plans


• 401(k)


• FSA/HSA


• Commuter Benefits


• Tuition Assistance Plan


• Vacation and Sick Time


• Paid Parental Leave

Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

GDPR

GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.