Clinical Liaison

SuperCare Health; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Remote Work Opportunity

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

A healthcare provider based in California is seeking a Clinical Liaison to enhance patient care and drive business growth. This role requires coordination of Durable Medical Equipment deliveries while ensuring exceptional customer satisfaction. The ideal candidate will have a background in respiratory therapy, strong communication skills, and the ability to manage relationships across multiple medical facilities. This position also offers health benefits, training, and growth opportunities within the organization.

Qualifications

• Experience as a Respiratory Therapist.
• Thorough knowledge in the respiratory care field.
• Capacity to handle multiple tasks effectively.

Responsibilities

• Coordinate deliveries of Durable Medical Equipment.
• Consult with patients and families on equipment use.
• Meet monthly sales goals and quotas.

Skills

Excellent customer service

Strong organizational skills

Communication skills

Detail orientation

Ability to lift equipment

Education

Graduate from accredited RT Care Program (licensed RCP)

Job description

Overview

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

Essential Duties

Under the general supervision of the Director of Sales, the Clinical Liaison is a key representative for cultivating quality relationships inside multiple medical facilities, being visible on a daily basis providing prompt service, informing medical staff, patients and family members regarding delivery, requesting medical documents when needed, while marketing a variety of SuperCare Health DME, respiratory therapies and/or infusion services.

Responsibilities

• Coordinating all details of Durable Medical Equipment and Respiratory item deliveries to the Hospital room and to home with the Customer Care Specialist, Dispatcher and Respiratory Department.
• Consulting with the patient and family on receiving the Durable Medical Equipment items to the patients’ room prior to discharge whenever possible, to reduce the number of deliveries to home or deliver to the home if needed.
• Instructing patient/family and caregivers on the appropriate use of Durable Medical Equipment and Respiratory equipment when delivered to hospital room.
• Consulting Director of Sales on any Durable Medical Equipment Respiratory orders for patients.
• Monitor and report referrals from partnered healthcare systems vendors to other companies other than SuperCare Health.
• Ensure partnered vendors and patients satisfaction by completing all procedural and requested follow through.
• Maintain a professional and constant interfacing with patients Managed Care and Primary Medical groups to ensure all required pre-authorizations and proper coordination of services when applicable.
• Complete and submit on time all required daily and weekly reports re: activities, patient and vendor interaction.
• Review and maintain appropriate inventories of equipment in assigned storage/closets to maintain adequate inventory PAR levels set by SuperCare Health.
• Provide Customer Care Department Specialists with essential information needed to properly process insurance or private pay billing.
• Adhere to SuperCare Health's HIPAA policy and all company policies.
• Submit completed approved business expenses in a timely manner and attend all department meetings and in-services scheduled.
• Schedule ongoing community development activities, in-services and seminars on any new Durable Medical Equipment.
• Receive and document orders for respiratory equipment and/or services from the customer service, patient, caregiver, physician or family member.
• Collect additional information and/or documentation needed from insurance or physician.
• Assess the needs of the patient and determine the best respiratory therapy or services needed.
• Communicate with the patient's physician on changes in condition or needs and adjust the Plan of Care as required.
• Complete patient accounts paperwork including Plan of Care treatment/assessments and support continuity of care as needed.
• Act as liaison between SuperCare Health and the patient, family, caregiver and physician.
• Perform all other duties as assigned by Department Leadership.
• Be able to execute strategic planning and selling to referral sources, including pre-call planning, presenting benefits, and closing for the business.
• Become an expert on core products of Respiratory Equipment and Supplies including ventilators, vests, oxygen, BiPAP, CPAP and related equipment and supplies.
• Meet monthly sales goals and quotas to maximize commissions and drive revenue for the company.
• Make presentations to physicians, home health agencies and hospitals regarding core products and services.

Physical Demands

• Must be able to walk long distances across large healthcare facilities.
• Must be able to lift and carry equipment and miscellaneous items up to 75 lbs. on a daily basis.

Work Environment

• Fast-paced healthcare facilities with emphasis on prompt deliveries and coordination of Durable Medical Equipment and services, with high level of communication with multiple partnered healthcare vendors. Demands include coordinating multiple discharges at one time, working under deadlines, and forwarding discharge information to SuperCare Medical and appropriate staff.

Work Experience Requirements

• Graduate from accredited RT Care Program (licensed RCP).
• Experience as Respiratory Therapist.
• Thorough knowledge and skill related to the respiratory care field.
• Excellent customer service and communication skills.
• People-sensitive characteristics with a genuine desire to help others.
• Ability to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines.
• Strong organizational skills and detail orientation.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year\’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health's growth.

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes."

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Araceli Richardson - Jr. Recruiter LinkedIn