Operational Product Manager I

Socket.dev; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

KLS Martin is seeking a Product Specialist/Manager to drive profitability of product lines through deep customer knowledge, field presence, and effective marketing and education. You will work to develop and launch products post-regulatory clearance, bridging business and technical insight to support leadership's vision.

You will visit field locations, conduct market insights, and develop strategic marketing plans while mentoring Product Specialists. Travel 25%+ is expected.

Qualifications

• 1-2 years of experience as a KLS Product Specialist, Product Manager (external), or similar role in the medical field.
• 4-year college degree or equivalent combination of education and experience.
• Product management or field sales experience preferred.
• Experience with Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS devices.
• Travel 25% or more.

Responsibilities

• Organize trips to field locations as a product expert to perform duties at trade shows, on-site locations, and sales meetings.
• Be an expert on customer needs and market strategy, representing the customer in new product development.
• Create marketing strategies to enhance customer-product relationships and market success.
• Develop key strategy documents: annual marketing plan, product improvement plans, and launch plans.
• Apply clinical and technical knowledge to educate and articulate value.
• Educate employees in assembly, use, and maintenance of products.
• Deliver sales presentations and train others on assigned products.

Skills

Product management

Field sales

Travel 25%+

Customer needs analysis

Education

Bachelor's degree

Tools

Salesforce

SAP

Excel

PowerPoint

Outlook

Concur

Paycom

iOS devices

Job description

Job Details: Job Location: Corporate Office - Jacksonville, FL, Salary Range: Undisclosed, Job Shift: Day, Job Summary Manage one or more product lines as a business unit. Increase the profitability of existing products through excellent customer knowledge, rep/surgeon support, and the creation of business plans, marketing material, and education. Improve products from existing ideas and assist in the development of new ideas based on industry experience and customer knowledge. Help transition and launch new products to the market after regulatory clearance. Utilize a unique blend of business and technical savvy and a high degree of work ethic to accomplish the big-picture vision set by the company leadership. Spend time in the market to understand the customer’s problems and find innovative solutions for the broader market. Provides indirect Leadership and Mentorship to Product Specialists.

Essential Functions, Duties, and responsibilities

• Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery
• Be an expert on customer needs, what they value, and how they perceive products to market strategically and represent the customer in new product development initiatives
• Create marketing strategies to understand, develop, and enhance the relationship between the customer and the product(s)
• Develop key strategy documents: annual marketing plan, product improvement plans, product launch plans, etc.
• Apply clinical and technical knowledge to educate and articulate value
• In-service, maintain, restock, and sell all products in the KLS Martin LP portfolio
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
• Prioritize activities and tasks based on set sales, expense & development goals
• Author and assist in publishing product education and product marketing media
• Assist in the creation of regulatory filings, IFUs and related documents
• Educate employees in the assembly, use, and maintenance/restock of assigned product(s)
• Deliver and train others to deliver sales presentations in assigned product(s)
• Present on assigned products or initiatives to upper management
• Research a product’s market potential and develop a sales & price strategy
• Stay current on and cross reference competitive product offering and pricing
• Stay current on the standard of care and new technologies in the market
• Ensure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnel
• Maintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s)
• Manage Product Modification Requests (PMR) or Product Variation Requests (PVR)
• Know the proper resources to generate and process a Quote, Bill Only, Consignment, and field inventory or customer return RGA
• Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events
• Understand and Follow Off-Indication regulations
• Understand KLS Martin Non-Disclosure Agreements and when to execute them
• Understand government regulations and company policy on customer expense related activities
• Submit expenses for reimbursement following the company travel policy
• Complete Hospital Credentialing where necessary to perform essential duties
• Perform other related duties as assigned.

Qualifications:

• 1-2 years of experience as a KLS Product Specialist, Product Manager (external), or similar role in the medical field.
• 4-year college degree or equivalent combination of education and experience.
• Product management or field sales experience preferred.
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhone.
• Travel 25% or more.

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization
• Plan and organize internal cross-department meetings to accomplish goals
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Writing
• Hazards
• Normal office environment
• Toxic or caustic chemicals
• Electrical current
• Housekeeping and/or cleaning agents

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KLS Martin is a drug-free employer.