Operational Performance Lead

Hyatt Hotels Corporation; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading hotel group is seeking an Operational Performance Lead for a remote opportunity. This role involves supporting General Managers, leading innovative projects, and improving hotel operations in Rooms and F&B. The ideal candidate has at least 5 years of experience in a related field, 3 years in hotel operations, and is proficient in Hyatt's operational tools. A bachelor's degree in hospitality is preferred.

Qualifications

• 5+ years of experience in a related field or equivalent business function role.
• 3+ years of hotel operations experience, specifically in Rooms/F&B.
• Experience using Hyatt's operational tools such as HySat and Opera.

Responsibilities

• Provide support to Select Service General Managers and the Leadership Committee.
• Lead innovative operational projects and develop content for internal resources.
• Proactively engage hotels to focus on metrics trending negatively.

Skills

Data analytics

Performance reporting

Hotel operations experience

Resource management

Education

Bachelor's degree in hospitality or related field

Tools

HySat

Opera

Job description

A company is looking for an Operational Performance Lead, Franchise Essentials (Remote Opportunity).

Key Responsibilities

• Provide support to Select Service General Managers and the Leadership Committee, ensuring they have the necessary resources for success
• Lead innovative operational projects and develop content for internal resources and monthly brand webinars
• Proactively engage hotels to focus on metrics trending negatively, particularly in Rooms and F&B operations

Required Qualifications

• 5+ years of experience in a related field or equivalent business function role
• 3+ years of hotel operations experience, specifically in Rooms/F&B
• Experience using Hyatt's operational tools such as HySat and Opera
• Bachelor's degree in hospitality or a related field is preferred
• Data analytics and performance reporting skills to identify trends and recommend actionable strategies