Operational Manager

Integrity Care; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Integrity Care, Inc. is seeking a proactive resident services coordinator to oversee day-to-day resident operations and the admissions process of youths in care.

You will assist in planning and promoting programs, maintain documentation, and ensure communications with case managers and legal representatives are timely and accurate. The role requires strong computer skills, a BA/BS or equivalent experience in youth services, and crisis prevention training.

Qualifications

• Bachelor's degree from four-year college or university; or four to six years related experience.
• Two years’ experience in a youth setting, preferably at least one year in a community-based program.
• Specialized training: Nonviolent crisis prevention intervention training.
• Certificates and licenses: CPR and first aid certification; Valid Florida driver's license and clean driving record; Clean criminal background.

Responsibilities

• Handles day-to-day resident-related operations and participates in planning, implementing, and promoting a 24-hour residential facility.
• Manages resident admissions process and generates prospective children for admission.
• Coordinates short-term and long-term care plans to support Integrity Care's growth and profitability objectives.
• Completes and submits resident reports by the fourth of each month.
• Fills and scans resident documents into the database.
• Maintains on-call availability for admissions with executive director approval.
• Communicates with case managers, GALs, attorneys, and DJJ representatives.
• Orders and documents medication refills; maintains medical appointment schedules.

Skills

Language Ability

Math Ability

Reasoning Ability

Computer Skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Online client database software

Job description

Duties and Responsibilities include the following:(Other duties may be assigned)

Performs a broad range of tasks which includes handling the flow of day-to-day resident-related operations and participating in planning, implementing, and promoting of a 24-hour residential facility. *

Handles all phases of the resident admissions process and responsible for generating prospective children for admission. *

Participates in the development and execution of both short-term and long-term children coming into care to ensure Integrity Care's growth and profitability objectives and implements approved programs. *

Completes and submits resident's monthly reports by the fourth of each month. *

Assists in filling and scanning resident documents into the database. *

Responsible for being on available on-call for all admissions with approval from the executive director. *

Handles all communications with case managers, guardian ad litems (G.A.L.), attorney ad litems, and department of juvenile justice representatives (D.J.J.). *

Orders medication refills within 10 days of the last dose and documents orders and refills. *

Schedules and maintains all resident appointments and compliance with all medical appointments. *

Maintains an effective system of communication throughout the department. *

Reviews progress notes and addresses any issues or concerns. *

Reads and responds to all emails and messages within 1 business day. *

Checks work calendar for daily appointments. *

Enters all appointments, visits, activities, etc. in the work calendar. *

Submits absent beds to the child's CBC. *

Sends MARs to case managers and CBC contract supervisor monthly. *

Attends all staff meetings and trainings, supervisory of shift change, attending ESSA staffing, lead staff meetings. *

Audits runaway and incident reports to ensure proper procedures are followed and that all notifications are documented.

Responsible for submitting invoice spreadsheets monthly to the executive director.

Attends children staffings as needed.

Updates children's master roster.

Update required Licenses and annual renewals to maintain compliance. *

Performs other related duties as assigned. This job description does not represent a complete list of responsibilities and can be altered or changed at the Executive Director’s discretion based on the operational needs of the organization. (i.e. Check/File review - email coworkers as needed, ordering/sending out supplies, follow up on scheduling for maintenance issues, etc.)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and online client database software.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university; or four to six years related experience and/or training in a related field; or equivalent combination of education and experience in a related field. Two years’ experience in a youth setting, preferably at least one year in a community-based program. Experience working in an authoritative position dealing with the public for at least one year is preferred.

Specialized Training:

Nonviolent crisis prevention intervention training

Certificates and Licenses:

• CPR and first aid certification
• Valid Florida driver's license and clean driving record
• Clean criminal background

Knowledge, Skills, and Other Abilities:

• Must possess a genuine desire to work with children.
• Must have the ability to complete tasks necessary of a 21-year-old.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to see color.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to physically and/or verbally aggressive adolescents.

The noise level in the work environment is usually moderate.

Integrity Care, Inc. is an equal opportunity employer and hereby does not discriminate against sex, race, religion or national origin. Integrity Care, Inc. is a drug, alcohol and smoke free environment.