Operational Key Account Manager

DSV Air & Sea Inc.; Itasca (IL); On-site; USD 71,000 - 107,000; Full time

Job summary

An established industry player is seeking an Operational Key Account Manager to enhance client relationships and drive growth in the transportation and logistics sector. This pivotal role involves managing key accounts, ensuring client satisfaction, and overseeing operational processes. You will collaborate with diverse teams to deliver exceptional service and develop strategies that align with client needs. If you are passionate about logistics and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact in a global company committed to excellence.

Qualifications

• 5+ years of experience in key account management in logistics.
• Strong knowledge of transportation and logistics industry trends.
• Bachelor's degree in business or related field required.

Responsibilities

• Manage and grow key accounts in transportation and logistics.
• Collaborate with internal teams to meet operational goals.
• Oversee operational aspects of client shipments.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Time Management

Knowledge of Logistics Trends

Education

Bachelor's Degree in Business

Bachelor's Degree in Logistics

Bachelor's Degree in Supply Chain Management

Master's Degree in Business (Preferred)

Tools

Microsoft Office Suite

Transportation Management Systems (TMS)

Customer Relationship Management (CRM)

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Account Management

***FRAUD ALERT***: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out [e-mail].

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division:Air & Sea

Job Posting Title: Operational Key Account Manager

Time Type: Full Time

Summary

As an Operational Key Account Manager, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry


• Build and maintain strong relationships with clients


• Collaborate with internal teams to ensure client satisfaction and meet operational goals


• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution


• Develop and implement account strategies and plans


• Analyze account performance and identify opportunities for improvement


• Prepare and present reports to clients and internal teams

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field


• 5+ years of experience in key account management in the transportation and logistics industry


• Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

• Strong communication and interpersonal skills


• Excellent problem-solving and decision-making skills


• Ability to work independently and as part of a team


• Strong organizational and time management skills


• Knowledge of transportation and logistics industry trends and best practices


• Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May oversee the work of other account managers or support staff

Preferred Qualifications

• Master's degree in business, logistics, supply chain management, or a related field


• Experience with international logistics and customs regulations


• Experience with sales and business development

Language skills

• Fluent in English (written and spoken)

Computer Literacy

• Proficient in Microsoft Office Suite and other relevant software


• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is:$71,00 - $106,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedIn,FacebookandTwitter.

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Operational Key Account Manager

Itasca

Nearest Major Market: Chicago