Operational Excellence Program Manager

ZT Systems; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Tuition reimbursement

Comprehensive health, dental, vision

Mental health resources

Life and disability insurance

Paid time off and holidays

Parental leave

Training programs

Matching gifts

Job summary

ZT Systems seeks an experienced Project/Program Manager to lead Customer Operations strategic initiatives within our GTX office, driving operational excellence and a superior customer experience. You will establish PM standards, develop KPIs, and coordinate cross-functional teams across manufacturing, procurement, and NPI to ensure timely, high-quality outcomes.

You will manage end-to-end planning, risk mitigation, and stakeholder communication while advancing continuous improvement of PM

Qualifications

• Requires bachelor’s degree in Engineering, Technology Management, Business, Industrial Engineering, or Supply Chain Management with 5 years of PM experience; Master’s with 3 years accepted.
• PM certification (Six Sigma, Lean, PMP) or equivalent.
• Experience leading cross-functional teams in complex environments.
• Ability to plan, organize, and deliver results.
• Data-driven and able to align across engineering, operations, supply chain, product management, and executives.
• Strong communication and teamwork across organizations.

Responsibilities

• Provide PM leadership and support to customer ops and supply chain cross-functional projects.
• Lead end-to-end project planning, execution, monitoring, and sustaining activities.
• Establish plans and mitigations for time-sensitive programs.
• Track KPIs and project health metrics.
• Collaborate with internal teams and customers to set expectations on schedules and deliverables.
• Lead cross-functional teams including manufacturing, procurement and NPI.
• Plan and manage strategic projects ensuring quality, compliance, and business requirements.
• Support change management and communicate impacts.
• Identify and mitigate project risks, issues, and blockers.
• Facilitate meetings, status reviews, and executive updates.
• Develop value stream maps and drive process improvements.
• Analyze processes and propose improvements.
• Manage multiple priorities in a fast-paced environment.
• Advance PM standards, tools, and best practices.

Skills

Project management

Six Sigma/Lean

Cross-functional leadership

Data-driven decisions

Effective communication

Analytical thinking

Teamwork

Microsoft Office

ERP/PLM familiarity

JIRA/Visio

Education

Bachelor’s degree in Engineering/Technology Management/Business/Industrial Engineering/Supply Chain Management

Master’s degree (alternative to 5 years experience)

Tools

JIRA

Visio

Microsoft Project

Microsoft Excel

Job description

About The Role

We are seeking an experienced Project / Program Manager (P3) who is a hands-on team player and self-motivated problem solver to join the ZT Sanmina team in our GTX office.

The Project Manager will be responsible for planning, execution, stakeholder communication, risk management and successful delivery of projects that meet and exceed business objectives, timeline schedules and budget requirements.

The primary responsibility is to lead Customer Operations strategic initiatives that result in a commitment to operational excellence and a positive customer experience. This includes establishing and reinforcing project management standards, developing KPIs and driving consistency across projects and programs supporting supply chain end to end execution.

What You Will Do

• Provide project management leadership and support to customer ops and supply chain cross functional strategic projects and initiatives.
• Lead end-to-end project planning, execution, monitoring, and sustaining activities.
• Establish project plans and mitigations to enable the execution of time-sensitive strategic programs.
• Track key performance indicators (KPIs) and project health metrics.
• Work closely with internal teams and customers to set proper expectations on project schedules and deliverables.
• Lead in a highly cross-functional team environment involving manufacturing, procurement and NPI teams.
• Plan, schedule, and manage strategic projects ensuring project deliverables meet quality, compliance, and business requirements.
• Support change management activities and communicate project impacts effectively.
• Identify, track, and mitigate project risks, issues, and blockers.
• Facilitate project meetings, status reviews, and executive updates.
• Create solutions and value stream maps to solve complex business and technical problems.
• Analyze business processes and formulate recommendations for improvement.
• Lead multiple priorities and projects in a fast-paced ever-changing environment.
• Drive continuous improvement of project management standards, tools, and best practices.

What You Bring

• Requires a bachelor's degree in Engineering, Technology Management, Business, Industrial Engineering, Supply Chain Management, or related fields, plus 5 years of Project Management experience. Alternatively, Master's degree with 3 years of experience is accepted.
• Project Management Skills – Six Sigma, Lean Manufacturing, PMP (Project Management Professional) or equivalent certification.
• Demonstrated experience leading cross-functional teams in complex environments.
• Ability to plan and organize; establish projects requirements, plan execution and deliver results.
• Highly organized, proactive, data-driven, and capable of driving alignment across engineering, operations, supply chain, product management, and executive stakeholders.
• Accountability and Communication: take ownership, share relevant information, and communicate at a level of detail appropriate for the audience.
• Teamwork: Works effectively across organizations to achieve company goals and objectives.
• Advanced analytical thinking, technical analysis, and data manipulation skills.
• Proficiency with Microsoft Office applications especially Microsoft Project, Outlook, Excel, PowerPoint, etc.
• Experience with ERP and PLM technologies.
• Experience in addressing complex or contentious issues, including but not limited to, variations or lack in process or locking in work scope definition.
• Experience with data visualization and leveraging AI capabilities.
• Experience with software skills in JIRA, or Visio, to support department metrics, mapping processes, and smart cross-functional communication or workflow.

About ZT Systems

At ZT Systems, a Sanmina Company, you'll get to do work you're proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today - and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development - both now and in the future.

Compensation & Financial Security

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs-
• Company-paid life and disability insurance

Time Away & Work-Life Balance

• Paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs

Growth & Purpose

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.