Operational Excellence & Process Improvement Specialist

Hitachi Energy; Mount Pleasant (Westmoreland County); On-site; USD 85,000 - 120,000; Full time

Job summary

Hitachi Energy seeks a Continuous Improvement and Business Process Specialist to drive process excellence across the Service Unit, designing, implementing, and sustaining improvements that boost quality, safety, customer satisfaction, productivity, and profitability.

You will work with cross-functional teams to advance Lean, Six Sigma, Kaizen, Daily Management, and Leadership Standard Work, develop process maps and SOPs, monitor KPIs, and support planning and scheduling activities.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Quality Management, Operations Management, or a related field; equivalent experience may be considered.
• Experience supporting operational excellence, business process management, or continuous improvement initiatives preferred.
• Experience developing and evaluating KPIs, process maps, SOPs, and business process improvements.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint); experience with SAP, Power BI, Power Automate, and AI-driven productivity solutions preferred.
• Lean Six Sigma Green Belt, Lean Practitioner, or equivalent certification preferred.

Responsibilities

• Identify, prioritize, and implement continuous improvement initiatives aligned with quality, cost, and schedule goals.
• Design, develop, and deploy new or improved business processes across the Service Unit.
• Establish, monitor, and evaluate KPIs related to Safety, Quality, Delivery, Inventory, Cost, and profitability objectives.
• Partner with Project Management, Field Operations, and leadership to review performance metrics and support improvement initiatives.
• Lead implementation and sustainment of Leadership Standard Work, Daily Management practices, and KPI reporting routines.
• Coordinate deployment and maintenance of the Lighthouse operational excellence framework.
• Develop and maintain SOPs, work instructions, process maps, and audit documentation.
• Evaluate and pilot emerging technologies, including AI-based solutions, to improve productivity, quality, and cost performance.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Lean

Six Sigma

Kaizen

Daily Management

Leadership Standard Work

KPI management

AI-based solutions

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Business/Quality Management/Operations Management

Tools

SAP

Power BI

Microsoft Power Automate

AI-driven productivity solutions

Job description

Hitachi Energy seeks a Continuous Improvement and Business Process Specialist to drive process excellence across the Service Unit, designing, implementing, and sustaining improvements that boost quality, safety, customer satisfaction, productivity, and profitability.

You will work with cross-functional teams to advance Lean, Six Sigma, Kaizen, Daily Management, and Leadership Standard Work, develop process maps and SOPs, monitor KPIs, and support planning and scheduling activities.