Operational Excellence Manager: Lean Process & Automation

GEMCORE Health; Hudson, Northern (OH, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

GEMCORE Health, based in Hudson, Ohio, seeks an experienced Manager, Operational Excellence to lead lean initiatives, streamline workflows, and drive data-driven improvements across departments.

You will partner with cross-functional teams to map value streams, perform root-cause analyses, and develop SOPs that meet customer expectations while improving key performance metrics and long-term growth. Strong PM, analytics, and change leadership are essential.

Qualifications

• Bachelor’s degree in engineering, operations, or supply chain.
• 10+ years of relevant business experience.
• ISO or Six Sigma certification preferred but not required.
• Excellent communication skills with the ability to influence at all levels of the organization.
• Ability to think critically and conceptually.

Responsibilities

• Implement Lean methodologies to drive process optimization and operational efficiency across multiple departments.
• Identify needs and inefficiencies, then assume project lead responsibilities to ensure seamless execution of initiatives, including timeline management, stakeholder coordination, and deliverable tracking.
• Partner with cross-functional teams to drive continuous improvement initiatives and ensure alignment with business objectives.
• Facilitate value stream mapping, root cause analysis, and other Lean tools to identify inefficiencies and areas for improvement.
• Support senior leadership in executing operational strategies that improve key performance metrics, enhance customer value and drive long-term business growth.
• Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions.
• Explore the integration of new technologies, including automation and AI, to further streamline processes and increase operational agility.
• Drive the progress and impact of improvement initiatives, ensuring they deliver measurable business results.
• Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.
• Support internal department’s management team in establishing accountable methods of performance.
• Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.

Skills

Project management

Analytical skills

Data-driven decisions

Change management

Healthcare background

Communication skills

Education

Bachelor’s degree in engineering, operations, or supply chain

Job description

GEMCORE Health, based in Hudson, Ohio, seeks an experienced Manager, Operational Excellence to lead lean initiatives, streamline workflows, and drive data-driven improvements across departments.

You will partner with cross-functional teams to map value streams, perform root-cause analyses, and develop SOPs that meet customer expectations while improving key performance metrics and long-term growth. Strong PM, analytics, and change leadership are essential.