Operational Excellence Manager, Global Business Services Operations

Booking Holdings; Norwalk (CT); Hybrid; USD 135,000 - 167,000; Full time

Job summary

An established industry player is seeking an Operational Excellence Manager to drive process improvements and enhance operational efficiency within their Global Business Services Operations. This pivotal role involves collaborating with senior management to lead strategic initiatives, manage projects focused on automation and scalability, and foster a culture of continuous improvement. Ideal candidates will have a strong background in project management, excellent communication skills, and experience in a shared services environment. Join a dynamic team that values diversity and innovation, and make a significant impact on the organization's transformation journey.

Benefits

Annual Bonus

Equity Grant

Comprehensive Benefits Program

Qualifications

• 5-8 years of experience in consulting, project management, or finance transformation.
• Ability to apply structured problem-solving methods and drive change.

Responsibilities

• Lead project scoping and planning, focusing on process operational excellence.
• Support Knowledge Management content and enhance process documentation.

Skills

Project Management

Process Improvement

Structured Problem Solving

Communication Skills

Stakeholder Management

Global Team Collaboration

Presentation Skills

Education

Bachelor's Degree

Lean Six Sigma Certification

PMP or related certification

Tools

Celonis

G-Suite

Job description

Operational Excellence Manager, Global Business Services Operations

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

Booking Holdings is currently undergoing a Global Finance Transformation that will drive effective finance support for business management, promote strong governance and control in the organization, and have a world-class finance organization in terms of execution and efficiency.

This role will be critical to the GBS Operations organization in assisting with the execution of critical initiatives related to process excellence. The person in this position will have leadership responsibility and will be expected to drive change through influence, relationships, communications, and execution. This individual will have experience working between the business and Financial Technology / Financial Systems to develop standardized, streamlined, harmonized, and optimized processes focusing on automation, scalability, and controls. In addition, this position supports the Knowledge Management content and development of new content related to processes and operational excellence. Lastly, this position will work alongside the VP and Sr Manager of GBS Operations to create and support a culture of continuous improvement, making it easier for people to work efficiently. This position requires action orientation and continual task level contribution to the initiatives, as well as management responsibilities.

In this role you will get to:

1. Work alongside the VP, GBS Operations, and Sr Manager to build the foundation and foster the expansion of the group as it progresses through maturity.
2. Lead the project scoping and planning by documenting project goals, requirements, KPIs, roadmap, and main deliverables; track completion of project milestones and maintain project artifacts. Deliver presentations of materials to all levels of the organization.
3. Execute or engage in all GBS Operations initiatives, primarily focused on Process Operational Excellence – to increase efficiency and effectiveness, focusing on standardization, harmonization, streamlining, optimization, and control analysis of processes. Immediate assignments would include, but not limited to, project management of Celonis Process Mining projects and leading pilot implementation of new document creation tool.
4. Work closely with an integrated team to propose, design, and deploy process improvement activities and tools. Build and manage processes, business requirements, documentation, playbook, SOPs, and repository.
5. Support and enhance the Knowledge Management content for GBS Operations – Process Excellence, including but not limited to inventory & mapping of current state process maps, systems, taxonomies, tools, business process master list, and governance of the repository.

What you have:

1. 5-8 years of relevant experience, preferably in a consulting environment, driving value and managing/supporting a wide range of initiatives.
2. Experience working as a program or project manager on prior transformations.
3. Experience leading global strategic initiatives within a shared services environment undergoing a finance transformation.
4. Ability to apply structured problem-solving methods to address issues and drive root cause identification.
5. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
6. Ability to work successfully with consulting teams and strategic partners to maximize value and accelerate change.
7. Experience operating in and driving alignment and consensus in a complex matrix environment.
8. Experience working with global teams, capable of bringing together stakeholders to align requirements and drive improvements.
9. Proven ability to interact with and influence peers and senior management in a complex, geographically dispersed organization.
10. Excellent presentation (written and verbal), documentation creation, and organizational skills.
11. Ability to accommodate meetings in different time zones, as needed.
12. Experience implementing Celonis on multiple systems (eg, system connections, creation of data models and dashboards).
13. Lean Six Sigma certification is a plus.
14. Familiarity with G-Suite is a plus.
15. PMP or related certifications is a plus.

Our Commitment to Diversity

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $135,900-$166,100.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here.

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [e-mail] with your request. M/F/V/D/S