Operational Excellence Manager

Maersk Logistics & Services USA Inc.; Charlotte (NC); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking an Operational Excellence Manager to lead the deployment of Lean and continuous improvement across the US Area, partnering with Area leaders to embed The Maersk Way Operating System and drive measurable improvements in safety, quality, and cost.

You will coach leaders, run Kaizen events, and build capability through training, tool deployment, and coaching, ensuring sustained improvements and a strong ROI for stakeholders.

Qualifications

• 5+ years in a Lean or continuous improvement role with Lean Six Sigma certification or equivalent experience.
• Knowledge of Maersk products or operations is a plus.
• A coach first: proven ability to teach and mentor leaders and frontline teams to use Lean tools.
• Confident to lead Kaizen or improvement events and empower teams to own results.
• Experience leading Lean transformation and change management with measurable ROI impact.
• Strong communication and relationship-building skills to influence without direct authority.
• Comfort with digital tools, including MS Office, Visio and AI tools.

Responsibilities

• Support the rollout and adoption of The Maersk Way Operating System across the US Area.
• Coach leaders and colleagues to reach business goals using operational excellence methods.
• Build capability through training sessions, tool deployment, and follow-up coaching to ensure sustainability of improvements.
• Lead or support A3 problem solving, Kaizen events and other Lean initiatives when needed.
• Assess adoption progress and identify areas for further development.
• Partner with stakeholders to drive measurable improvements in safety, quality, and cost through The Maersk Way.
• Report rollout progress, improvement results and ROI to stakeholders.

Skills

Lean

Six Sigma

Coaching

Kaizen

Change management

Communication

AI tools

Tools

MS Office

Visio

AI tools

Job description

Operational Excellence Manager Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

The Opportunity

We are seeking an Operational Excellence Manager to join the team charged with leading the deployment of Operational Excellence capabilities across the US Area. The successful candidate will partner with Area leaders and colleagues in the deployment and adoption of The Maersk Way Operating System, helping build a culture of continuous improvement and developing the capability of teams to identify opportunities, remove inefficiencies, and implement sustainable solutions that improve customer experience, productivity, and overall business performance.

Key Responsibilities

• Support the rollout and adoption of The Maersk Way Operating System across the US Area
• Coach leaders and colleagues to reach business goals using operational excellence methods
• Build capability through training sessions, tool deployment, and follow-up coaching to ensure the sustainability of improvements
• Lead or support A3 problem solving, Kaizen events and other Lean initiatives when needed
• Assess how well teams have adopted the system and where they need further development
• Partner with stakeholders to drive measurable improvements in safety, quality, and cost through the application of The Maersk Way (TMW)
• Report on rollout progress, improvement results and return on investment to stakeholders

We Are Looking For

We welcome applicants from all backgrounds who care about helping others improve.

• 5+ years in a Lean or continuous improvement role, with Lean Six Sigma certification or equivalent experience preferred.
• Knowledge of Maersk products or operations is a plus.
• A coach first: a proven record of getting results through others by teaching and mentoring leaders and frontline teams until they can use Lean tools on their own.
• Confidence to step in and run a Kaizen or improvement event, and the judgment to know when to step back so teams own the result.
• Experience leading Lean transformation and change management, solving complex problems step by step and linking improvements to measurable return on investment.
• Strong communication and relationship-building skills, with the ability to influence without direct authority.
• Comfort with digital tools, including MS Office, Visio and AI tools, and good judgment about when direct observation and people's input matter more than automation.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high‑paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Type

Full Time

Salary

$100,000 to $125,000

Benefits

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to Applicants

Applying to Positions in the United States You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.