Operational Compliance Manager

Terminix; Sacramento (CA); On-site; USD 86,000 - 111,000; Full time

Benefits offered by this job

401(k) retirement plan

Health benefits starting day 1

Vacation and sick days

Company-paid holidays

Job summary

Rentokil North America, Inc. is seeking a Regulatory Compliance role to ensure units meet federal, state, and local regulations and company standards.

You will partner with US Pest Operations to conduct branch reviews, licensing, and regulator audits, informing leadership about licensing status and evolving requirements for business continuity. The role emphasizes licensing expertise, audit readiness, cross-branch collaboration, and strong regulatory communication.

Qualifications

• Degree in entomology, business or related field; applicable experience accepted.
• Minimum 5+ years in structural pest control with field operations management and compliance experience.
• Regulatory experience in California or Hawaii; California is most critical.
• Strong reading and interpretation of government regulations.
• Ability to obtain/maintain state pest control licenses.

Responsibilities

• Ensure compliance with federal, state and local regulations and company standards.
• Serve as SME for licensing requirements and guide locations and staff.
• Coordinate regulatory concerns and represent company interests.
• Proactively resolve compliance issues and perform audits.
• Train field leaders on licensing adoption and compliance.
• Collaborate with service, technical and training teams to ensure compliance.
• Maintain relationships with state regulators and pest control associations.

Skills

Regulatory compliance

Audit experience

Communication skills

Attention to detail

Excel

Google Sheets

Data analytics tools

Reading and interpreting regulations

Education

Degree in entomology, business or related field

Regulatory credentials/licensing in multiple states

Tools

Google Suite

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships

Operationational Leadership

Functional teams (e.g. HR, IT, Marketing & Innovation, Legal, etc.)

Relevant Industry Regulators

Job Summary

This role is responsible for ensuring operating units are following federal, state and local regulatory requirements, as well as company standards. Partners with US Pest Operations by performing Branch Business Reviews, not limited to co-location, regulator audit readiness, operational reviews, licensing and any state-level board complaints. They work with business unit leaders both in person and virtually to inform of licensing status of employees, as well as provide updates of requirements to ensure business continuity for field operations.

Key Performance Indicators

• Licensed Compliance Scores
• Fine Mitigation
• Branch Assessment/Review Scores
• Customer Retention
• Revenue & Profit

Principal Duties and Responsibilities

• Ensures and monitors compliance with all federal, state and local regulations (including company standards), while advising management of pending legislation and regulatory changes that will impact the company.
• Serves as subject matter expert for licensing requirements and ensures locations and employees are following applicable laws, company standards & policies and protocols
• Assists with the mediation of regulatory concerns and representing the company interests when necessary.
• Seeks to proactively resolve compliance issues.
• Performs assessments for compliance with regulatory and third-party audit standards and provides timely report findings.
• Expert understanding and proficiency in Lycensed and able to assist with training for field leaders to ensure adoption, utilization and compliance of/in system.
• Partners with members of service, technical and training teams to ensure compliance with applicable laws, company standards & policies and protocols.
• Serves as liaison with state regulatory and pest control associations and maintains strong, positive relationships with key industry regulators.
• Receives and updates licenses or certifications for initial set up and renewal and escalates license issues to responsible parties.
• Works with branch, routing and scheduling and other applicable colleagues to ensure proper licenses or certifications are assigned to each employee as defined by company policy and regulations.
• Maintains standards for license requirements, verifiable documentation, and updates/communicates requirements to field management as needed.
• Help new and existing technicians secure their licenses by building/publishing on-demand training and delivering face-to-face regional classroom training.
• Assists with co-locations where needed.
• Travel up to 50%

CANDIDATE SUMMARY

Required Experience

• Degree in entomology, business or related field or combination of education and relevant experience required
• 5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards.
• Previous regulatory experience in California or Hawaii is fundamental, with California experience being the most critical
• Attention to detail and analytical skills
• Ability to read, analyze and interpret government regulations, general business periodicals and professional journals
• Knowledge of pest control industry regulations
• Ability to effectively present information and respond to audience inquires
• Ability to obtain/maintain state pest control licenses and certificates
• Valid driver's license
• Skill in organization and time management – ability to work with multiple branches at once, independently set your own agenda to complete branch audits on time, and follow up with branch managers to resolve identified non-compliance issues.
• Previous experience in managing service audit systems or processes is preferred
• Strong verbal and written communication skills
• Proficient in Excel, Google Sheets or other data analytics tools
• Proficient in Google Suite (Docs, Hangouts, etc.)
• Understanding and familiarity with AI tools

Required Leadership Traits and Characteristics

• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to help mitigate stressful scenarios while partnering with field leadership
• Ability to listen with empathy
• Ability to maintain sound judgment and high ethical standards and willing to notify appropriate leadership if rules, regulations and policies are not being followed at any level in the organization
• Ability to problem solve at multiple leadership levels (field through market) as well as with regulators
• Strong people skills with ability to communicate with a dispersed and diverse workforce across multiple locations and geographies.

Formal Education, Qualifications or Training

• Degree in entomology, business or related field or combination of education and relevant experience required
• 5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards.
• Have or be able to obtain appropriate regulatory credentials and/or licensing in multiple states as required.

Compensation

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Pay Range

Yearly: $85,600.00 - $111,200.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employees in this position have access to customer's records and personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, work closely with other colleagues, vendors, and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner, and receive company equipment to perform work.