Operational Compliance Manager

The Terminix International Company Limited Partnership; California (MO); Hybrid; USD 86,000 - 111,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k) with company matching

Vacation days & sick days

Paid holidays & floating holidays

Job summary

The Terminix International Company Limited Partnership is seeking a Regulatory Compliance Leader to ensure adherence to federal, state and local laws and company standards across field operations. You will perform branch reviews, licensing readiness, regulator audits, and ongoing compliance training for leadership and staff.

Ideal candidates bring 5+ years in structural pest control, strong regulatory knowledge, and proven ability to manage multiple branches.

Qualifications

• Degree in entomology, business or related field or equivalent experience.
• 5+ years in structural pest control, field operations and regulatory compliance.
• California or Hawaii experience is fundamental, California prioritized.
• Attention to detail to read and interpret regulations.
• Knowledge of pest control industry regulations.
• Ability to present information clearly to audiences.
• Ability to obtain/maintain state pest control licenses.
• Valid driver’s license required.
• Strong organization and time management for multi-branch audits.
• Experience with service audit systems preferred.
• Excellent verbal and written communication skills.
• Proficient with Excel, Google Sheets and analytics tools.
• Proficient with Google Suite; awareness of AI tools.

Responsibilities

• Ensure compliance with federal, state and local regulations and company standards.
• Partner with US Pest Operations on branch reviews, licensing and audits.
• Inform leaders about licensing status and regulatory changes.
• Assist with licensing training for field leaders to ensure adoption.
• Coordinate with service, technical and training teams on compliance.
• Maintain licenses/certifications for employees and monitor renewals.
• Travel up to 50% to conduct audits and training across locations.

Skills

Regulatory compliance

Licensing requirements

Analytical thinking

Communication

Leadership

Time management

Strategic thinking

Problem solving

Stakeholder management

Regulatory trend awareness

Education

Degree in entomology, business or related field

5+ years pest control operations experience

Tools

Excel

Google Sheets

Google Suite

Data analytics tools

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet".

Key Relationships

• Operationational Leadership
• Functional teams (e.g. HR, IT, Marketing & Innovation, Legal, etc.)
• Relevant Industry Regulators

Job Summary

This role is responsible for ensuring operating units are following federal, state and local regulatory requirements, as well as company standards. Partners with US Pest Operations by performing Branch Business Reviews, not limited to co-location, regulator audit readiness, operational reviews, licensing and any state-level board complaints. They work with business unit leaders both in person and virtually to inform of licensing status of employees, as well as provide updates of requirements to ensure business continuity for field operations.

Key Performance Indicators

• Licensed Compliance Scores
• Fine Mitigation
• Branch Assessment/Review Scores
• Customer Retention
• Revenue & Profit

Principal Duties and Responsibilities

• Ensures and monitors compliance with all federal, state and local regulations (including company standards), while advising management of pending legislation and regulatory changes that will impact the company.
• Serves as subject matter expert for licensing requirements and ensures locations and employees are following applicable laws, company standards & policies and protocols.
• Assists with the mediation of regulatory concerns and representing the company interests when necessary.
• Seeks to proactively resolve compliance issues.
• Performs assessments for compliance with regulatory and third-party audit standards and provides timely report findings.
• Expert understanding and proficiency in Lycensed and able to assist with training for field leaders to ensure adoption, utilization and compliance of/in system.
• Partners with members of service, technical and training teams to ensure compliance with applicable laws, company standards & policies and protocols.
• Serves as liaison with state regulatory and pest control associations and maintains strong, positive relationships with key industry regulators.
• Receives and updates licenses or certifications for initial set up and renewal and escalates license issues to responsible parties.
• Works with branch, routing and scheduling and other applicable colleagues to ensure proper licenses or certifications are assigned to each employee as defined by company policy and regulations.
• Maintains standards for license requirements, verifiable documentation, and updates/communicates requirements to field management as needed.
• Help new and existing technicians secure their licenses by building/publishing on-demand training and delivering face-to-face regional classroom training.
• Assists with co-locations where needed.
• Travel up to 50%

CANDIDATE SUMMARY

Required Experience: Degree in entomology, business or related field or combination of education and relevant experience required 5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards. Previous regulatory experience in California or Hawaii is fundamental, with California experience being the most critical.

Attention to detail and analytical skills: Ability to read, analyze and interpret government regulations, general business periodicals and professional journals.

Knowledge of pest control industry regulations.

Ability to effectively present information and respond to audience inquires.

Ability to obtain/maintain state pest control licenses and certifications.

Valid driver's license.

Skill in organization and time management – ability to work with multiple branches at once, independently set your own agenda to complete branch audits on time, and follow up with branch managers to resolve identified non-compliance issues.

Previous experience in managing service audit systems or processes is preferred.

Strong verbal and written communication skills.

Proficient in Excel, Google Sheets or other data analytics tools.

Proficient in Google Suite (Docs, Hangouts, etc.).

Understanding and familiarity with AI tools.

Leadership Traits and Characteristics

Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to help mitigate stressful scenarios while partnering with field leadership.

Ability to listen with empathy.

Ability to maintain sound judgment and high ethical standards and willing to notify appropriate leadership if rules, regulations and policies are not being followed at any level in the organization.

Ability to problem solve at multiple leadership levels (field through market) as well as with regulators.

Strong people skills with ability to communicate with a dispersed and diverse workforce across multiple locations and geographies.

Formal Education, Qualifications or Training

Degree in entomology, business or related field or combination of education and relevant experience required 5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards. Have or be able to obtain appropriate regulatory credentials and/or licensing in multiple states as required.

Compensation

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Pay Range Yearly: $85,600.00 - $111,200.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Employees in this position have access to customer's records and personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, work closely with other colleagues, vendors, and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner, and receive company equipment to perform work.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.