Operational Account Manager (Remote)

HALO Branded Solutions; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading branding solutions firm seeks an Operational Account Manager to enhance client experiences through project management and effective communication. This role involves managing timelines and deliverables while serving as a key point of contact for clients, addressing inquiries, and ensuring successful execution of complex accounts. Ideal candidates have experience in project management and strong organizational skills.

Qualifications

• Experience in project management or account management.
• Strong communication and organizational skills.
• Ability to manage cross-functional teams effectively.

Responsibilities

• Manage timelines and deliverables across client initiatives.
• Serve as a primary contact for clients, providing updates.
• Troubleshoot client-related issues and provide solutions.

Skills

Project management

Client communication

Cross-functional coordination

Problem-solving

Job description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.

At HALO, we are passionate about channeling the vitality of our clients’ brands and ensuring flawless execution across accounts. As an Operational Account Manager, you will play a key role in delivering successful client experiences through effective project management, communication, and coordination. You will support national buy cycles, online store operations, and sponsorship initiatives, ensuring programs run efficiently and client expectations are consistently met.

This role combines hands-on project execution with client-facing responsibilities, making it integral to the day-to-day delivery of complex client accounts.

Essential Duties & Responsibilities:

Project Management (75%):

• Manage timelines, deliverables and milestones across client buys, store operations, and ad hoc initiatives.
• Coordinate cross-functional teams (production, web, analytics, finance) to ensure seamless execution.
• Track progress, address issues, and maintain project documentation as required.
• Support the development of product enhancements and process improvements.

Customer Success (25%):

• Serve as a key point of contact for clients, providing timely updates and responding to inquiries.
• Support client meetings, including preparation, follow-up and reporting.
• Troubleshoot and resolve account-related issues (e.g., fulfillment, inventory, store performance).
• Deliver reporting and performance insights to both clients and internal stakeholders.