Operational Account Manager, Freight Operations, Road US

DSV Road GmbH; Atlanta (GA); On-site; USD 62,500 - 76,500; Full time

Job summary

DSV Road GmbH's Atlanta office seeks an experienced Operational Account Manager, Freight Operations, to lead customer relations and growth for Road US. You will manage house accounts and explore new business opportunities while coordinating with carriers and internal teams to ensure efficient service.

Responsibilities include negotiating rates, leveraging the TMS to plan shipments, tracking performance, and preparing quarterly reviews with customers.

Qualifications

• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.
• Proficient with Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Excellent interpersonal communication and problem-solving skills.

Responsibilities

• Develop overall customer relationship via phone, email, and in person.
• Negotiate with carriers to obtain rates and determine services.
• Identify growth opportunities within branch house accounts.
• Research and establish new customer leads and opportunities.
• Provide best service options and pricing for customer requests.
• Proactively handle customer shipment requests.
• Utilize TMS to input data for planning and scheduling.
• Provide direction and pricing guidance for Carrier Sales team.
• Monitor shipment tracking and communicate updates to customers.
• Ensure customer expectations are met through coordination with Carrier Sales.
• Track and trace shipments from pickup to delivery.
• Prepare spend reports and conduct regular reviews with customers.

Skills

Customer relationship management

Negotiation skills

Pricing and cost analysis

MS Office proficiency

Education

High School Diploma or GED

College degree in Business Administration, Logistics, or Supply Chain Management

Tools

TMS system

Microsoft Word

Microsoft Excel

Microsoft Teams

PowerPoint

Job description

Operational Account Manager, Freight Operations, Road US - Atlanta

Job area: Customer Operations Management

Location: Atlanta, GA

Summary

The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and overseeing the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develop overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiate with transportation carriers and providers to obtain rates and determine services available.
• Research and determine growth opportunities within the branch’s house accounts.
• Investigate and establish new customer leads and opportunities.
• Examine customer requests to provide best service options and pricing available.
• Proactively handle customer shipment requests.
• Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for Carrier Sales team.
• Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensure customer expectations are met or exceeded through close communication with Carrier Sales team.
• Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepare spend reports as needed and hold regular check-ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Qualifications / Experience

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics, or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.
• Proficient with all Microsoft Office applications, including Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows-based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.

Physical Demands

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams. Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

This role is performed in a professional office environment within a fast‑paced freight brokerage operation. The employee will work primarily indoors with standard office conditions and moderate noise levels from normal business activity, including phones, conversations, and office equipment. The position requires extensive communication via phone, email, and virtual platforms with customers, carriers, and internal teams, often while managing multiple time‑sensitive priorities. The role may occasionally require visits to operational areas such as a warehouse or shipping dock, where the employee must follow all safety guidelines and wear appropriate personal protective equipment when applicable. The position may require flexibility in work hours to meet customer and operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

Compensation

For this position, the expected base pay range is $62,500.00 – $76,500.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.