Operation Support Specialist I

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 27,662 - 38,173; Full time

Job summary

Hillsboro Medical Center is looking for a patient transport support staff to assist the imaging department with transporting patients, maintaining equipment, and coordinating scheduling. Candidates should have a high school diploma and experience with computers. Strong attention to detail and excellent customer service skills are also required.

The position includes tasks such as managing patient records and responding to requests in a timely manner. BLS certification within 90 days is a requirement. Join a dedicated team focused on improving patient experiences!

Qualifications

• Computer experience is required.
• Previous hospital experience or medical terminology knowledge is preferred.
• BLS certification required within 90 days of hire.

Responsibilities

• Transport patients to and from imaging.
• Maintain equipment and stock exam rooms.
• Manage patient scheduling and appointments.

Skills

Computer proficiency

Attention to detail

Organizational skills

Communication skills

Customer service skills

Education

High school or equivalent experience

Job description

POSITION SUMMARY

Pay Range - $20.08 to $27.71/hr.

Primarily supports the imaging department by transporting patients to and from DI, maintaining equipment (cleaning, ensuring correct equipment is available for our departments, and restocking exam rooms), and supporting day‑to‑day workflow by processing outside requests for patient x‑rays, reports and orders. Maintains imaging jackets both digitally and hard copy, incorporates new imaging from recently merged facilities. Calls patients to schedule appointments, answers phones, and coordinates film requests and the sending and receiving of EMR records.

KEY RESPONSIBILITIES

Performed majority of the time

• Coordinates patient transport to multiple modalities by maintaining an electronic transport log and call list with tech.
• Assists patient as needed with transport or intervenes when transport is necessary in addition to helping care teams within our scope.
• Performs patient transport for all imaging modalities.
• Maintains all transport equipment, stocks exam rooms as needed.
• Monitors patients for exams that need extra assistance (e.g., bed‑ridden, dementia, or fall risk).
• Maintains correct licensure and understanding of proper body mechanics and lifting techniques in regard to patients, and assists x‑ray staff with Hoyer lift and other patient transfer devices.
• Processes requests and paper filing through system as well as checks faxes, distributes mail to proper areas.
• Keeps filing areas and drawers neat and organized for all users.
• Utilizes the EMR, PACS, and Synapse systems to maintain all D.I. jackets.
• Assists in the processes of maintaining archives and imaging jackets within the hospital as well as its off‑site storage and outside affiliates.
• Processes all requests including patient imaging media and orders according to policy/procedure. This includes, but is not limited to, maintaining purges, proper filing etiquette, processing new jackets, maintain digital films, maintaining sending and receiving logs, updating and retrieving jackets and inserts.
• Answers phone according to departmental and organizational standards and responds to requests with prompt follow‑up.
• Processes CD’s and VPN pushes in a timely manner.
• Tracks all incoming and outgoing patient information and billing for attorney requests according to state and HIPAA regulation.
• Uses interpreter services when needed and is conscientious with regard to the population we serve while working with patients.
• Processes orders for DI exams, coordinates and schedules patient exams, blocks exams per lead requests.
• Schedules patients according to scheduling protocols (prep instructions, check‑in times, processes for procedures, and correct building for procedure).
• Communicates with the Diagnostic Imaging Department’s patients and other departments effectively to improve exam efficiency and patient experience.
• Provides direction and assistance for appointments in Diagnostic Imaging as well as deals with issues and appointment constraints due to emergent situations keeping involved individuals apprised.
• Works as a team and resolves conflict or seeks assistance to resolve conflict quickly to ensure a healthy workplace.
• Follows processes for all the above on the weekend shift as well as assisting with on‑call processes for department staff, assisting with contrast, prep.

Performed occasionally but critical

• Notifies team lead in the event of an absence in order to obtain proper coverage for assigned shift. Time off requests will be granted according to needs of the department but may be rescinded due to staffing issues and department needs.
• Notifies lead of any problems or mistakes as soon as possible to avoid delay in resolving issues in a timely manner.
• Looks for ways to improve customer service with patients as well as doctors’ offices.

JOB SPECIFICATIONS

Education

Required: N/A

Preferred: High school or equivalent experience.

Experience

Required: Computer experience

Preferred: Previous hospital experience, e.g., Medical Terminology; Experience with an electronic health record (EHR) system; Experience with high call volume phone lines.

Licenses, Certifications and/or Registrations

Required: BLS required within 90 days; Lifting mechanics training within 30 days.

Preferred: N/A

Job Related Skills, Abilities and Behaviors

• Demonstrates proficiency with computers.
• High level of attention to detail.
• Demonstrates ability to alphabetize and accurately file.
• Demonstrates organizational skills and ability to effectively multitask with frequent interruptions.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
• Professional personal appearance; ability to work both independently as well as in a team environment.
• Demonstrates the ability to maintain focus under pressure.
• Ability to deal with several phone lines and patients at once.
• Demonstrates excellent customer service skills.

Preferred

• Bilingual skills a plus.
• Knowledge of HIPAA guidelines.

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.