Operation Support Analyst II

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Maternity leave

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking an Operation Support Analyst II to manage configuration and maintenance of dedicated accounts, enabling accurate driver payroll and customer invoicing.

You will interpret contracts to configure systems, validate data, and support auditing needs. The role requires handling large datasets, resolving complex processing issues, and coordinating with Operations, Accounting, and Engineering teams.

Qualifications

• High school diploma/GED with 2 years of related experience in payroll administration, data analytics/management, fleet operations, account management, or systems configuration within the transportation/logistics industry, and/or military equivalent
• Demonstration of following skills: logical reasoning, data analysis, self-motivation, communication, and attention to detail

Responsibilities

• Configure and maintain customer accounts within designated systems, establishing account attributes, billing and pay rules, board and fleet codes, driver associations, and other contract-driven parameters to support accurate processing and billing
• Interpret contracts to determine necessary system configurations and ensure setup aligns with specifications
• Process, validate, and maintain large datasets related to accounts, billing, and driver pay across multiple system components
• Evaluate system relationships and data dependencies when implementing customized account setups and revisions
• Investigate and resolve complex account, billing, pay, and processing issues using queries and reports, coordinating with back-end support as needed
• Manage driver payroll administration by configuring pay plans, coordinating readiness, and ensuring data inputs are correct for payroll cycles
• Coordinate with Operations, Accounting, and Engineering teams to gather requirements and support implementations while mentoring junior staff
• Extract, analyze, and validate data and reports to identify variances, resolve discrepancies, and support audits
• Apply payroll adjustments and ensure documentation is complete for pay cycles
• Facilitate bids for invoicing by translating external files to internal formats and publishing relevant rate data

Skills

Logical reasoning

Data analysis

Self-motivation

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's degree in Information Technology

GED (Required)

High School diploma (Required)

Tools

SQL

Job description

Job Title: Operation Support Analyst II

Department: IT, Telecom & Internet

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary:

Under general supervision, this position manages the configuration and maintenance of complex Dedicated Contracted Services (DCS) and/or Final Mile Services (FMS) accounts within designated systems to enable accurate driver payroll and customer invoicing. The incumbent interprets customer contracts and requirements to solve for customized structures, execute driver payroll, and maintain data integrity. This role applies knowledge of system functionality to investigate processing issues and evaluate interdependencies while contributing to reporting and auditing needs.

Key Responsibilities:

• Configure and maintain customer accounts within designated systems by establishing account attributes, billing and pay rules, board and fleet codes, driver associations, and other contract-driven parameters to support accurate operational processing, driver compensation, and customer billing; work closely with senior team members to troubleshoot and resolve intricate requirements
• Interpret customer contracts, requests, and supporting documentation to determine necessary system configurations, validate the information provided, and confirm setup activities align with contractual specifications, operational needs, and system capabilities
• Process, validate, and maintain large datasets related to account, billing, and driver pay across multiple interconnected tables and system components, ensuring data integrity, consistency, and accurate outputs
• Apply analytical thinking and refined knowledge to evaluate system relationships, data dependencies, and downstream impacts when implementing customized account setups, revisions, and other adjustments, identifying potential complications while promoting stability in operational and financial processes
• Investigate and resolve more complex and non-routine account, billing, pay, and system processing issues through utilizing queries, reports, and experience-based judgment to identify root causes, test new solutions, validate corrections, and restore expected functionality; coordinate technical support for matters requiring back-end intervention when necessary
• Initiate and execute driver payroll administration by managing pay plan configurations, coordinating with operations to determine readiness, confirming dispatch edits are complete, certifying order and dispatch data inputs, and ensuring new hires, transfers, and account changes are correctly configured prior to payroll processing
• Coordinate with internal teams, such as Operations, Accounting, and Engineering and Technology, to gather information, clarify requirements, resolve issues, secure required approvals, and support implementation of account setups and revisions within designated systems; provide training and mentorship to junior team members as needed
• Extract, analyze, and validate data, reports, and exception results to identify variances, resolve discrepancies, support audits, and maintain overall data integrity; monitor data dependencies and system interactions that rely on outputs for accuracy
• Apply and administer payroll adjustments, including one-time payments, reimbursements, bonuses, and corrections, ensuring all modifications are accurately documented and included in the appropriate pay cycle
• Facilitate bids for a subset of customers requiring specialized invoicing by converting external files into a standard format to input into our internal pricing platform and translating proposed rates back into the customer's format with all required documents to ensure the company is considered for the customer's award; manage internal publications across systems and reoccurring uploads to customer's applications related to rates, accessorials, and fuel programs

Minimum Qualifications:

High school diploma/GED with 2 years of related experience in payroll administration, data analytics/management, fleet operations, account management, or systems configuration within the transportation/logistics industry, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences Ability to use a logical approach to derive a sound conclusion from ambiguous ideas Skilled in collecting, evaluating, and synthesizing information to identify trends, assess impacts, and develop recommendations Demonstration of strong self-motivation, initiative, persistence, and a results-oriented mindset Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to maintain focus on detailed work and produce accurate, high-quality results

Preferred Qualifications:

• Bachelor's degree in Business Administration/Management, Accounting, or related field with 2 years of related experience in payroll administration, data analytics/management, fleet operations, account management, systems configuration within the transportation/logistics industry and/or military equivalent
• Experience with driver payroll systems and transportation operations
• Experience in DCS and/or FMS business units
• Understanding of transportation account contract terms and driver pay plan structures
• Ability to manage multiple priorities
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving operations or process problems
• Intermediate to advanced proficiency in MS Excel (independently employ Xlookups/Vlookups, If/Then statements, PivotTables)
• Experience with SQL

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

Bachelors: Information Technology, GED (Required), High School (Required)

Work Experience:

Information Technology/Systems

Technology Certifications:

Job Opening ID: 00641799

About J.B. Hunt

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country.

There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.