Call Center Support I-1

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks maternity leave with two of

Six paid holidays annually

Job summary

J.B. Hunt is seeking a Call Center Support I-1 in Lowell, Arkansas, to provide first-line service by routing calls, answering questions, and resolving basic problems.

You will support internal and external clients while working under supervision in a fast-paced environment. Minimum requirements include a high school diploma or GED with 1 year of customer service experience; college coursework or 1 year in a help desk is a plus.

Qualifications

• High School Diploma or GED with 1 year of customer service experience.
• College coursework or 1 year of customer service/help desk experience preferred.
• Ability to work both independently and in a team.
• Strong logical reasoning to derive conclusions from general ideas.
• Experience in the transportation industry is a plus.
• Experience in fast-paced environments and customer service.
• Knowledge of J.B. Hunt operations and systems recommended.
• Proficient in Microsoft Office applications (PowerPoint, Excel, Outlook).

Responsibilities

• Answer inbound calls and inquiries via telephone, email, or chat.
• Provide first-level responses and troubleshoot basic issues.
• Route calls and redirect as appropriate to resolve questions.
• Administer programs and processes specific to the operating unit.
• Engage in training and professional development to grow in logistics.
• Investigate client complaints and coordinate with internal teams.
• Identify issues and determine appropriate action for resolution.
• Communicate effectively with internal and external partners.
• Collaborate with team to resolve challenges and build knowledge in logistics.

Education

Associates in Business Administration/Management

GED (Required)

High School Diploma (Required)

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Job Title: Call Center Support I-1

Department: Customer Service & Contact Center Operations

Location: United States of America, Arkansas, Lowell

Full/Part Time: Full time

Job Summary

Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.

Key Responsibilities

• Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
• Administer programs, projects, and/or processes specific to the operating unit served
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow-up with internal teams for feedback on outstanding complaints
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
• Receive and respond to routine correspondence following established procedures not requiring management review
• Understand and implement administrative, application, or software systems, procedures, policies, and practices
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.)
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Qualifications

• Minimum Qualifications: High School Diploma or GED equivalent with 1 year of customer service-related experience and/or military equivalent
• Preferred Qualifications: College coursework experience and/or 1 year of experience within customer service or help desk atmosphere
• Ability to work both individually and as a team
• Ability to use a logical approach to derive a specific conclusion from general ideas
• Experience in the transportation industry
• Experience working in a fast-paced environment
• Knowledge of J.B. Hunt
• Proficient Computer Skills including Microsoft Office Suit (PowerPoint, Excel, Outlook, etc.)
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to maintain professionalism while dealing with difficult individuals

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

Associates: Business Administration/Management, GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager

Job Opening ID

00642000 Call Center Support I-1 (Open)

This position is not eligible for employment-based sponsorship.

EEO Statement

J.B. Hunt is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About J.B. Hunt

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

Additional Information

J.B. Hunt is proud to serve individuals of all abilities.