Operation Supervisor

gategroup; New York (NY); In loco; USD 70.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

401k with company match

Life insurance

Medical, dental, vision plans

Disability insurance

Life, accident, hospital plans

Employee Assistance Program

Employee Discounts

Free hot healthy meals

Descrizione del lavoro

Gate Gourmet in Inwood, NY is seeking a motivated kitchen supervisor to oversee multiple departments and ensure compliance with safety, wage-hour and company policies. You will supervise 30+ hourly staff, coordinate transportation routing, and monitor equipment maintenance to keep flights on schedule.

Responsibilities include trend reporting, labor planning, coaching, and ensuring training such as ServSafe is completed.

Competenze

• Leadership to manage 30+ hourly staff
• Experience supervising in high-volume food production or catering
• ServSafe certification required or in progress

Mansioni

• Ensure compliance with all policies and procedures
• Supervise and support lower management
• Coordinate transportation routing and flight delivery scheduling
• Oversee maintenance with timely reporting of issues
• Conduct inventory and manage waste reduction
• Prepare end-of-month projections and management reports
• Coach and discipline staff per policy and HR guidance
• Balance workloads and plan staffing by shift
• Ensure wage/hour compliance and breaks
• Train staff on procedures for maximum productivity

Conoscenze

Leadership

People management

Time management

Communication

Formazione

High School Diploma or GED

Associates degree preferred

Strumenti

ServSafe Certification

Descrizione del lavoro

We're looking for motivated, engaged people to help make everyone's journeys better.

The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation. This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers.

Salary Range: 70-75K

Location: 30 Inip Dr, Inwood, NY 11096

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
• Supervises and supports lower management/supervisors on daily operations.
• Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
• Effectively interfaces and coordinates between customers and employees.
• Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
• Ensures employees complete all company required training including but not limited to ServSafe
• Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School Diploma or GED required.
• Associates degree preferred.

Work Experience:

• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

Technical Skills: (Certification, Licenses and Registration)

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
• Current or previous labor relations experience is a plus, but not required.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train others required.
• Must have the ability to give negative and positive feedback to employees on a daily basis.
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills with working knowledge of Microsoft Office products required.
• Ability to obtain ServSafe Certification required.
• ServSafe Certified preferred

Language / Communication Skills:

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
• Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

• Geographic Responsibility: U