Operation Specialist

Ericsson; Plano (AL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off and holidays

Stock Purchase Plan

Job summary

Ericsson Inc. in Plano is seeking an Operation Specialist - AI to design, develop, and deploy AI-powered solutions that tackle complex business challenges, blending engineering fundamentals with ML expertise.

You will collaborate across teams to integrate AI into products, analyze large data sets for insights, and optimize models for performance and accuracy. The role emphasizes experimentation, documentation, and cloud/container deployment.

Qualifications

• 3+ years applying ML/AI to production systems.
• Experience with telecom vendors or operators is a plus.
• Strong programming and debugging skills.
• Experience deploying ML models in cloud environments and using containers.
• Knowledge of AI/ML algorithms and data preprocessing.

Responsibilities

• Design and develop AI models, algorithms, and systems to solve business and technical problems.
• Collaborate with cross-functional teams to integrate AI into existing products and workflows.
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Optimize AI models for performance, scalability, and accuracy.
• Research emerging AI techniques and technologies to keep the company at the forefront of innovation.
• Conduct experiments and evaluations to validate AI solutions.
• Document processes, workflows, and architectures for clarity and reproducibility.
• Design, build and optimize AI/ML model use cases such as anomaly detection, predictive maintenance, root-cause analysis.
• Specializes in troubleshooting and operating AI-driven chatbots and conversational agents.
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout.

Skills

ML/AI software development

Python/Java/C++

Data analysis

Cross-functional collaboration

Cloud deployment

Education

Bachelor's or Master's in CS/EE/Data Science

Tools

TensorFlow

PyTorch

scikit-learn

Docker

Kubernetes

AWS/Azure/GCP

Job description

Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

About this opportunity:

We are seeking a highly skilled Operation Specialist -AI to design, develop, and implement AI-powered solutions that address complex business challenges. The ideal candidate will combine strong engineering fundamentals with expertise in artificial intelligence, machine learning, and data-driven problem-solving

What you will do:

• Design and develop AI models, algorithms, and systems to solve business and technical problems.
• Collaborate with cross-functional teams to integrate AI into existing products and workflows.
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Optimize AI models for performance, scalability, and accuracy.
• Research emerging AI techniques and technologies to keep the company at the forefront of innovation.
• Conduct experiments and evaluations to validate AI solutions.
• Document processes, workflows, and architectures for clarity and reproducibility.
• Design, develop, and optimize AI/ML models use cases such as anomaly detection, predictive maintenance, root-cause analysis.
• Specializes in troubleshooting and operating AI-driven chatbots and conversational agents.
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout.

The skills you bring:

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field.
• 3+ years of experience in applying ML/AI to production systems.
• Prior experience working with telecom vendors or operators (Ericsson, Nokia, Huawei, Cisco) or on productized telecom solutions is a plus.
• Strong proficiency in programming languages such as Python, Java, or C++.
• Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn).
• Knowledge of deep learning, natural language processing, computer vision, and reinforcement of learning concepts.
• Experience with data preprocessing, feature engineering, and model evaluation.
• Strong understanding of engineering principles and software development lifecycle.
• Experience deploying ML models in cloud environments (AWS, Azure, GCP) and with containerization/orchestration (Docker, Kubernetes).
• Strong problem-solving, communication, and cross-functional collaboration skills.

What happens once you apply?

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Network Engineer

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan :

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.