Operation Manager

Pinehurst Landscape Co.; Glen Arm (MD); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

Retirement plan

Paid time off

Disability insurance

Life insurance

Job summary

Pinehurst Landscapes is seeking an Operations Manager to oversee financial operations across landscape and nursery divisions. You will work closely with the GM, production, sales, and office staff to organize daily production, dispatch, and post-job reviews.

The role requires managing budgets, timelines, procurement, and team performance while ensuring safety and client satisfaction. Evening and weekend hours may be required during peak season.

Qualifications

• Experience managing multiple landscape construction projects.
• Strong budgeting and job costing understanding.
• Proficiency with scheduling and CM software.

Responsibilities

• Oversee daily operations of production and logistics.
• Coordinate procurement, scheduling, and field personnel.
• Monitor job profitability and reporting.
• Support client relations and vendor management.

Skills

Project management

Budget management

Scheduling software

Google Workspace

Communication

Team leadership

Education

High school diploma or equivalent

Associate's or Bachelor's in Construction Management / Business Administration

Tools

LMN or similar CM software

Microsoft Excel

Project management software

Job description

Pinehurst Landscapes is a well-established landscaping and nursery business committed to delivering exceptional service to our clients. We're seeking a detail-oriented and experienced Operations Manager to join our team and manage the financial operations across our integrated landscape and nursery divisions.

Position Overview

Working closely with our General Manager, Production Team, Sales Team, Office Staff, Facilities and Fleet Manager to ensure we deliver excellent service to our clients. You will help to organize and oversee daily operations of the production team, providing logistical support and encouragement to team members.

Time Allocation

80% Office Duties: Scheduling and logistics
20% Field Duties: Pre-job meetings, dispatch, post-job reviews
General Workday: 7:00AM – 4:30PM, Monday-Friday
Peak Season: Evenings & Saturdays may be required to meet clients' demands

Daily Responsibilities

• Manage weekly schedule to ensure jobs are running on time and budget
• Oversee morning dispatch of crews and loading of materials
• Ensure accuracy of job costing deliverables in LMN
• Review work orders for contracted work upon scheduling in advance of project start dates
• Oversee procurement and delivery of job materials to include plants, pavers and natural stone, bulk organics and aggregates, as well as other construction materials
• Ensure the Production Team has the tools, equipment, training, and resources necessary to complete its goals, meet production deadlines, and standards of excellence
• Perform End of Day Check-in with Project Managers and to ensure jobs are on schedule and running as estimated
• Update schedule daily to reflect current job statuses
• Ensure accuracy of weekly production team timesheets
• Review job profitability summaries in advance of submission for invoicing
• Oversee fleet management, including vehicle maintenance, registration, inspections, scheduling, and tracking of vehicle usage to minimize downtime and extend lifespan of company assets
• Oversee facilities management, ensuring buildings, yards, storage areas, and equipment are well-organized, properly maintained, and meet safety and operational standards
• Track and report key operational metrics, including productivity, job costs, and customer satisfaction
• Assist in hiring, training, and performance management of production team
• Contribute to the Weekly Production & Scheduling Meeting by providing feedback and insight into past, present and future work to ensure the Production Team is achieving set standards and deadlines, and setup for job success
• Serve as a resource to the design/sales team to provide complete, accurate, and sellable estimates
• Assist with coordination of subcontractors to ensure services are performed professionally and to our standards
• Develop and maintain a professional relationship with clients, managers, employees, vendors, and subcontractors
• Assist in performance reviews for Production Team
• Work with General Manager to set and deliver annual revenue goals

Required Qualifications: Landscape/Construction

• Minimum 3-5 years of experience in landscape construction, production management, or related field
• High school diploma or equivalent required; Associate's or Bachelor's degree in Construction Management, Business Administration, or related field preferred
• Proven experience managing multiple projects simultaneously (minimum 5-10 active projects)
• Experience with construction management software (LMN or similar platforms)
• Valid driver's license with clean driving record
• Ability to lift 50+ pounds and work outdoors in various weather conditions

Technical Skills

• Proficiency in Google Suite and Microsoft Office Suite (Excel, Word, Outlook)
• Experience with scheduling and project management software
• Knowledge of landscape materials, equipment, and construction methods
• Basic understanding of job costing and budget management
• Ability to read and interpret landscape plans and specifications

Measurable Competencies

• Demonstrated ability to manage projects with budgets ranging from $10,000 to $500,000+
• Track record of maintaining 90%+ on-time project completion rate
• Experience coordinating teams of 10-30+ field personnel
• History of maintaining strong vendor relationships with 5+ key suppliers
• Experience managing material procurement budgets of $500,000+ annually

Cultural Requirements

• Works safely and promotes safety
• Can anticipate what's next: on projects, with clients, with team
• Can give and receive constructive feedback
• Is self-aware. Knows his/her strengths and areas for improvement
• Has a strong desire to continuously improve. Is growth oriented—personally and professionally
• See what is possible. Is positive and optimistic. A can-do attitude
• Is a great communicator & decision maker
• Sets an example as a leader by adhering to company policy, procedures, and goals

Personal Attributes

• Passionate and engaged by our work, serving our clients, and having fun doing both!
• Has an "Excellence mindset", committed to do his/her best
• Positive attitude and a desire to learn
• Outstanding verbal and written communication skills
• High level of initiative and self-motivation
• High level of emotional stability
• Outstanding team orientation
• Dedicated to continuous improvement
• Professional, friendly, and presentable
• Comfortable and proficient with computer-based technology

Preferred Qualifications

• Spanish speaking ability

What We Offer

• Opportunity to work with a reputable, growing company with 61 years of experience
• Diverse responsibilities across multiple business divisions
• Collaborative work environment
• Opportunities for professional development and continuing education
• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Health savings account
• Company provided short term disability, group term life insurance, and accidental death and dismemberment
• Retirement plan with employer contribution
• Dependent care savings account
• Paid time off and holidays

Pinehurst Landscape Company is an equal opportunity employer.