Operation Intern

PCI Pharma Services; Illinois; On-site; USD 21,000 - 34,000; Full time

Job summary

PCI Pharma Services seeks an Operations Intern to work with site operations leaders to measure, analyze, and improve performance across shifts and sites in a regulated manufacturing environment. The role emphasizes cGMP, data analysis, and continuous improvement through real-world metrics and frontline feedback.

You will assess quality metrics, analyze trends and root causes, and translate insights into prioritized, high-impact initiatives, contributing measurable improvements while developing

Qualifications

• Working toward Bachelor's Degree in related field.
• College level math skills.
• Advanced computer skills: ability to perform complex computer tasks.
• Full professional proficiency in English.
• High reasoning: solve practical problems with limited standardization.

Responsibilities

• Conduct employee surveys, interviews, and feedback sessions.
• Analyze feedback to identify engagement trends, recognition, and communication.
• Summarize findings and present insights to leadership.
• Complete an employee engagement feedback analysis.
• Develop a Culture Engagement Toolkit for Operations leaders.
• Create at least five actionable engagement and recognition ideas.
• Present final recommendations to Operations leadership.
• Participate in meetings, workshops, and training to enhance skills.
• Adhere to safety protocols, quality standards, and regulatory requirements.
• Perform other duties as assigned by managers or project leads.

Education

Bachelor's Degree in related field (in progress)

College level math skills

Advanced computer skills

Full professional proficiency in English

high reasoning

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The Operations Intern will work directly with site Operation leaders to strengthen how operation performance is measured, analyzed, and improved across all shifts and sites. This role provides hands‑on exposure to real‑world operations in a regulated manufacturing environment, with a strong focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern will assess current quality metrics, gather frontline feedback, analyze trends and root causes, and help translate insights into prioritized, high‑impact improvement initiatives. By the end of the internship, the intern will have contributed measurable improvements while developing analytical, critical thinking, and Operations skills.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

• Conduct employee surveys, interviews, and feedback sessions
• Analyze feedback to identify trends related to engagement, recognition, and communication
• Summarize findings and present insights to leadership
• Complete an employee engagement feedback analysis
• Develop a Culture Engagement Toolkit for Operations leaders
• Create at least five (5) actionable engagement and recognition ideas
• Present final recommendations to Operations leadership
• Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge
• Adhere to safety protocols, quality standards, and regulatory requirements in all job functions
• Perform other duties and tasks as assigned by supervisors or project leads
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules
• Attendance to work is an essential function of this position
• Performs other duties as assigned by Manager/Supervisor

Special Demands

• Stationary Position: From 1/2 to 3/4 of the day
• Move, Traverse: From 1/4 to 1/2 of the day
• Operate, activate, use, prepare, inspect, or place: From 1/4 to 1/2 of the day
• Install, place, adjust, apply, measure, use, or signal: Up to 1/4 of the day
• Ascend/Descend or Work Atop: None
• Position self (to) or Move (about or to): From 1/4 to 1/2 of the day
• Communicate or exchange information: 3/4 of the day and up
• Detect, distinguish, or determine: Up to 1/4 of the day

On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.

Work Environment

The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time.

• Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up.

The noise level in the work environment is typically, moderate.

Special Vision Requirements

• Close Vision Distance Vision Color Vision Peripheral Vision Depth Perception
• Ability to focus No Special Vision Requirements

Qualifications

Required

• Working toward Bachelor's Degree in related field.

• College Level Math Skills
• Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

Preferred

• Ability to effectively present information to various people as the job requires.
• Ability to work independently and/or part of a team.
• Ability to display original thinking and creativity.
• Ability to hold oneself in a professional manner.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.