Operating Effectiveness Principal - Remote - Fertility and Specialty Pharmacy

116 Express Scripts Strategic Development, Inc.; Massachusetts; Hybrid; USD 131,000 - 218,000; Full time

Benefits offered by this job

Medical, vision, dental, well-being

401(k)

Company paid life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The BlinkRx leadership role at The Cigna Group is a high-visibility position responsible for owning the BlinkRx business, managing day-to-day accountability, and driving the implementation of new drugs and services. You will work across operations and enterprise partners to ensure performance meets and exceeds forecasts.

You will lead complex cross-functional initiatives, partner with senior leaders, and drive growth, margin, and efficiency while exploring innovative tools to reengineer

Qualifications

• Extensive experience leading complex, cross-functional programs or business operations, ideally in pharmacy, healthcare, or a regulated environment.
• Proven ability to own a key business relationship or P&L-adjacent outcome and deliver growth.
• Strong background in process analysis, improvement, and change management.
• Excellent stakeholder management and communication skills, including with senior leaders.
• Comfort operating with ambiguity and shifting priorities in a fast-growing business.

Responsibilities

• Own the BlinkRx business and day-to-day accountability, providing responsive account management and driving on-time implementation of new drugs and services.
• Lead highly complex, cross-functional initiatives from concept through execution with clear scope, timeline, and measurable value.
• Partner with sales, operations, product, and other leaders to achieve growth, margin, and expense goals, exploring new tools and technologies to reengineer work.
• Represent fertility pharmacies in enterprise-wide efforts and opportunities to drive success across the organization.

Skills

Cross-functional programs

Stakeholder management

Process analysis

Change management

Senior leadership communication

Ambiguity tolerance

Job description

Own the BlinkRx business

Act as the primary business owner and day-to-day point of accountability for the growing BlinkRx relationship by providing responsive account management services and partnering on innovation. Serve as the connective tissue between BlinkRx, operations, and enterprise partners - including timely implementation of new drugs and services. Track to volume expectations, surface risks early, and recommend solutions that drive performance to meet and exceed our BlinkRx financial forecast.

Lead key initiatives and programs

Lead and manage highly complex, cross-functional initiatives from concept through execution, keeping stakeholders aligned on scope, timeline, and value. Identify and facilitate growth projects, then drive the work that makes them stick - sustainable, repeatable, and measurable. Partner with senior leaders to prioritize the most impactful work, aligned with business strategy, and provide clear, regular updates on project status and results.

Strengthen strategic execution and business performance

Partner with sales, ops, product and other business leaders to accomplish growth, margin and expense goals. Explore how new tools and technologies can support and reengineer how we work. Represent our fertility pharmacies in the enterprise cross-functionally in related bodies of work or where opportunities can help drive success.

Required qualifications

• Extensive experience leading complex, cross-functional programs or business operations, ideally in pharmacy, healthcare, or a regulated environment.
• Proven ability to own a key business relationship or P&L-adjacent outcome and deliver growth.
• Strong background in process analysis, improvement, and change management.
• Excellent stakeholder management and communication skills, including with senior leaders.
• Comfort operating with ambiguity and shifting priorities in a fast-growing business.

Preferred qualifications

• Experience in program/project management or product management within specialty or fertility pharmacy.
• Familiarity with benchmarking, business process reengineering, or process-driven systems requirements.
• A recognized voice and thought leader who can represent the organization internally and externally.

This is a rare, broad role for someone who thrives at the intersection of business ownership, program leadership, and continuous improvement. You’ll help define new standards of excellence for our fertility and specialty pharmacy business - and you’ll do it alongside a leadership team that values initiative, clarity, and impact.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 130,500 - 217,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

Benefits

• Medical, vision, dental, and well-being and behavioral health programs.
• 401(k).
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Accommodation requests

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.