OpenText VIM Support Analyst

Gravity IT Resources; Tampa (FL); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading IT resource company seeks an OpenText VIM Support Analyst to support a global environment. This role involves operational support including monitoring system functions, resolving incidents, and collaborating with various IT and business partners. The ideal candidate will have extensive experience with OpenText VIM and excellent communication skills, particularly in a remote setup.

Qualifications

• 3+ years of experience with OpenText VIM support or implementation.
• Proven ability to resolve complex issues and excellent communication skills.
• English is required; Portuguese or Spanish is a plus.

Responsibilities

• Monitor system functions of VIM, respond to incidents in ServiceNow.
• Support IT project teams and collaborate with other IT teams for system improvements.
• Communicate with business partners regarding support activities.

Skills

Troubleshooting

Communication

VIM process knowledge

System Integration

Agile methodology

Job description

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Job Title: OpenText VIM Support Analyst
Location: REMOTE (US or Brazil)
Job Type: Direct Hire
Referral Fee:
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly

Position Overview
The Support Analyst is required to support OpenText VIM global environment. This role focuses on operational support of VIM including monitoring, reporting system issues and resolving incidents raised by our business partners in accordance with SLAs. The analyst will collaborate with business and respective IT functional colleagues

Duties and Responsibilities

• Monitor all system functions of VIM including inbound and outbound integrations
• Respond to incidents raised in ServiceNow in accordance with SLAs
• Support the IT project teams as needed for system improvements / enhancements
• Communicate with business partners in A/P, Procurement, Finance and Tax in relation to support activities
• Communicate with and raise cases to third parties including SAP and OpenText when required
• Support integration scenarios between SAP Ariba, Fieldglass, and S/4HANA.
• Collaborate with other IT teams including Procurement functional team, Basis and ABAP to ensure timely resolution to system issues.

Required Experience and Skills

• 3+ years of experience with support or implementation of OpenText VIM solution.
• Proven ability to troubleshoot and resolve complex functional issues.
• Excellent communication skills.
• Strong understanding of all core VIM processes
• Experience with system integrations including EDI based (e.g. Ariba, Fieldglass) and email channels (OCR).
• English proficiency required; Portuguese or Spanish is a plus.
• Experience in Agile methodology usage would be differential.

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