OpenShift Technical Account Manager

Red Hat; North Carolina; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid time off

Disability/Leave

Stock purchase plan

Job summary

Red Hat's Technical Account Management team seeks an enterprise‑level OpenShift TAM to work remotely in the southeastern US. You will provide architectural guidance to key customers, tailor support, and collaborate with engineering and product teams to resolve issues and drive successful cloud deployments.

The role emphasizes building long‑term relationships, proactive guidance, and clear communication in English, with occasional regional travel.

Qualifications

• 5+ years in a support, development, engineering, IT, or QA role.
• Experience administering PaaS/cloud solutions like OpenShift.
• Expertise in enterprise cloud solutions incl. Kubernetes, cloud management, and IT automation.

Responsibilities

• Support enterprise customers with automated and containerized cloud platform solutions.
• Learn new technologies related to container orchestration and microservices on container platforms.
• Develop relationships with business/IT stakeholders and become a customer implementation expert.

Skills

Kubernetes

OpenShift

English communication

PaaS experience

Customer relationships

Education

Bachelor's degree or equivalent

Tools

OpenShift Container Platform

Job description

Red Hat's Technical Account Management team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the southeastern U. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you’ll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

Key Responsibilities

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
• Collaborate with the engineering, research and development, product management, and technical support teams
• Create customer engagement plans and keep the documentation on the customer's environment updated
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build trust with customers and serve as their advocate within Red Hat
• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
• Provide advice and guidance to customers about their current and future Red Hat products
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
• Complete analysis and present periodic reviews of operational performance to customer leadership
• Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases
• Travel occasionally to visit regional customers

Requirements

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform
• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Ability to manage multiple issues and projects with shifting priorities and timelines
• Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English
• Ability to travel for customer visits and events within the region
• Bachelor’s degree or an equivalent in a technology‑related discipline, ideally computer science or engineering is a plus

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote‑US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. Equal Opportunity Policy (EEO)

We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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