OPENER Front Desk

Retro Fitness; Neptune City (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking health club, where you will be the welcoming face for members. As a Front Desk employee, you will play a crucial role in ensuring a positive experience for all visitors while embodying the core values of integrity, dedication, and innovation. Your responsibilities will include greeting members, resolving inquiries, and promoting membership sales. This position offers a unique opportunity to contribute to a healthier community, making a difference in people's fitness journeys one interaction at a time. If you have a passion for fitness and exceptional customer service skills, this role is perfect for you.

Qualifications

• Must have a positive, upbeat personality and be customer service oriented.
• Effective communication skills are essential for this role.

Responsibilities

• Greet and check in members, resolving issues effectively.
• Handle membership sales and ensure a clean environment.

Skills

Customer service orientation

Effective communication

Multi-tasking

Attention to detail

Positive personality

Sales experience

Education

CPR/AED training

Job description

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

1. A positive upbeat personality.
2. Effective ability to communicate with customers, coworkers and managers.
3. The ability to multi-task.
4. Customer service oriented.
5. Punctual, responsible and pays attention to detail.
6. CPR/AED training preferred.
7. Prior sales experience in a retail setting is preferred.
8. Successful completion of all Retro University courses.

Environment

Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.

Direct report

This position is supervised by the positions below and in order of:

1. Retro Fitness General Manager

Retro Fitness Mission Statement

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

1. Greeting and checking in members as they come in.
2. Resolving member issues in an effective manner.
3. Membership sales and retention.
4. Following up with prospects.
5. Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
6. Ensuring a safe and clean environment for all members and staff.
7. Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
8. Opening and closing the facility if scheduled.
9. Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heels, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.