Open hours PT team member- service, picker/packer

JoAnn; Kennesaw (GA); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking dedicated Picker/Packers to enhance customer satisfaction by efficiently processing online orders. In this role, you will ensure timely and accurate order fulfillment while maintaining high standards of cleanliness and organization in the workspace. You will work collaboratively with a team, embodying the values of service and support, and contribute to a positive shopping experience for customers. If you thrive in a fast-paced environment and are passionate about delivering excellent service, this opportunity is perfect for you!

Benefits

Medical, Dental and Vision benefit plans

Company-paid life insurance

Long-term and Short-term disability

Paid Time Off and Sick Time

Tuition Reimbursement

Team Member Discount

Qualifications

• 1+ years experience in a customer-centric environment preferred.
• High School Diploma or GED required.

Responsibilities

• Pick, prepare, and pack online orders efficiently.
• Ensure timely order processing and maintain a clean workspace.
• Assist team members and train new hires.

Skills

Customer Service

Order Picking

Packing Skills

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

SUMMARY

The responsibility of the open hours Picker/Packer - Ship From Store (SFS) is first and foremost to deliver a premium customer experience by providing the best experience for our customers and making JOANN their happy place! The role of the Picker/Packer - SFS is to perform various customer service tasks including but not limited to; register, cutting station, sales floor assistance and customer service, quickly and accurately pick and pack online orders so that they can be shipped out directly to the customer. This work takes place during all shifts in order to maximize productivity so that we can process hundreds of orders per shift. The Picker/Packer - SFS will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

1. Ensures orders are received timely - focusing on our customers and their experience as priority number one.
2. Asks questions and identifies opportunities to ensure internal processes support our customer-centric focus.
3. Proactively drives continuous communication through the team and leadership to identify increased efficiencies and progress to goals.

HANDS

1. Picks, prepares, and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs.
2. Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service.
3. Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers.
4. Participate in Loss Prevention procedures related to Omni-Channel processes.

MINDS

1. Processes online orders in a productive and efficient manner in order to meet daily shipping quotas.
2. Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency.
3. Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail.

INSPIRE

1. Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
2. Works with Store Management and other Team Members on projects in a friendly and professional manner.
3. Assists with training new Team Members on a variety of JOANN processes in the store.

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION / EXPERIENCE

Education Minimum: High School Diploma, GED, or equivalent.

Experience Minimum: 1+ years experience in a customer centric environment preferred.

This position will be located at: 501 Roberts Ct Kennesaw, GA 30144.

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans.
• Company-paid basic, Optional, and Dependent life insurance.
• Long-term disability and Company-paid Short-term disability.
• Paid Time Off and Sick Time.
• Tuition Reimbursement.
• Team Member Discount.

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/.

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.