Onsite Tier 2 Service Desk Technician

Ana Corp; Henderson (NV); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k with company contribution

Life Insurance

Employee Assistance Program

Job summary

ANA is seeking a Service Desk Support Technician - Level 2 for an onsite role in Henderson, Nevada. The candidate will act as a Tier 2 escalation point, troubleshooting complex issues across endpoints, identity, and cloud services, including AD, Entra ID, and Microsoft 365.

The ideal applicant holds CompTIA A+ (required) and Network+ (strong plus) with 3+ years in help desk roles. Schedule is weekdays 8:00 AM–5:00 PM; reporting to the IT Client Services Supervisor.

Qualifications

• CompTIA A+ Certification required.
• CompTIA Network+ Certification preferred (strong plus).
• Minimum 3 years in a help desk or service desk role, with at least 1 year in Tier 2.
• Strong knowledge of Windows and macOS, Microsoft 365, and enterprise apps.

Responsibilities

• Serve as Tier 2 escalation point for issues unresolved by Level 1 staff.
• Troubleshoot and resolve moderately complex hardware, software, network, identity, and cloud issues.
• Perform advanced user and identity management using Active Directory and Microsoft Entra ID, including MFA.
• Assist with deployment and configuration of systems, applications, and updates per change protocols.
• Identify incident domains and escalate appropriately; contribute to knowledge bases.

Skills

CompTIA A+

CompTIA Network+

Help desk experience

Windows & macOS

Active Directory

Entra ID

Azure

Microsoft 365

Intune

ServiceNow/Jira

Tools

Intune

Azure Portal

Active Directory

Microsoft Entra ID

ServiceNow

Jira

Job description

ANA is seeking a Service Desk Support Technician - Level 2 for an onsite role in Henderson, Nevada. The candidate will act as a Tier 2 escalation point, troubleshooting complex issues across endpoints, identity, and cloud services, including AD, Entra ID, and Microsoft 365.

The ideal applicant holds CompTIA A+ (required) and Network+ (strong plus) with 3+ years in help desk roles. Schedule is weekdays 8:00 AM–5:00 PM; reporting to the IT Client Services Supervisor.