Onsite Support Technician Tier 1

InfraTech Solutions; Atlanta (GA); On-site; USD 46,000 - 58,000; Full time

Job summary

InfraTech Solutions is seeking an Onsite Support Technician Tier 1 to provide hands-on audiovisual support at client locations in Atlanta, GA. This full-time role includes setting up AV systems, troubleshooting issues, and collaborating with teams to ensure a smooth end-user experience. Candidates should have strong communication skills and basic knowledge of AV systems, along with a high school diploma and relevant experience in AV support.

Benefits

Medical, dental, and vision benefits

Paid holidays, sick leave, and personal days

Ongoing training and professional development opportunities

Exposure to cutting-edge AV technologies

Qualifications

• 1-3 years of experience in AV support or a related technical role.
• Valid driver's license and clean driving record.
• Ability to work independently.

Responsibilities

• Set up and tear down conference rooms for events.
• Perform routine maintenance on AV equipment.
• Support meetings and troubleshoot live AV issues.

Skills

Communication

Time Management

AV Signal Flow

Tool Usage

Education

High school diploma or equivalent

Education in Electronics or related fields

Tools

Crestron

Poly

Biamp

Dante

Job description

Join to apply for the Onsite Support Technician Tier 1 role at InfraTech Solutions

3 days ago Be among the first 25 applicants

Join to apply for the Onsite Support Technician Tier 1 role at InfraTech Solutions

Get AI-powered advice on this job and more exclusive features.

Job Title: Onsite Support Technician Tier 1

Location: Georgia

Job Type: Full-Time | Onsite

About The Role

We re looking for a tech-savvy, service-oriented Onsite Support Technician (Tier 1) to provide hands-on audiovisual (AV) support at client sites. In this role, you ll help ensure that conference rooms, AV systems, and event setups run smoothly, contributing to an exceptional end-user experience. You'll work closely with internal teams, support desks, and client stakeholders to troubleshoot issues, maintain AV systems, and support meetings and events.

Key Responsibilities

• Set up and tear down conference rooms to meet event and meeting needs
• Perform routine maintenance to keep AV equipment functioning properly
• Clean AV equipment such as camera lenses, monitors, and fans
• Support meetings, troubleshoot live AV issues, and assist with simple equipment installs
• Provide basic training and guidance to users on AV technology as needed
• Document work performed, follow processes, and communicate updates clearly
• Maintain safety standards on-site and follow all local regulations
• Travel to other nearby client sites as needed
• Collaborate with internal teams and clients in a professional, service-focused manner
  
  

Qualifications

Required:

• Strong communication and interpersonal skills
• Ability to use hand and power tools safely and effectively (soldering/crimping a plus)
• Basic understanding of AV signal flow (audio, video, control)
• Ability to work independently and manage time effectively
• Basic to intermediate computer skills
• Valid driver s license and clean driving record
• High school diploma or equivalent
• 1 3 years of experience in AV support or a related technical role
• Familiarity with Crestron, Poly, Biamp, and Dante systems
  
  

Preferred:

• Education or training in Electronics or related fields
• Relevant certifications or coursework, such as:
• AMX Intro to Networking for AV Professionals
• Crestron Professional Installation
• Extron AV Associate
• AVIXA Quick Start or CTS Certification
  
  

What We Offer

• Medical, dental, and vision benefits
• Paid holidays, sick leave, and personal days
• Supportive and dynamic team environment
• Ongoing training and professional development opportunities
• Exposure to cutting-edge AV technologies
  
  

Note: Work hours and site locations may vary depending on client needs. Some locations may involve construction or active renovation environments.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at InfraTech Solutions by 2x

Get notified about new Support Technician jobs in Atlanta, GA.

Atlanta, GA $50,000.00-$55,000.00 2 days ago

Atlanta, GA $46,000.00-$58,000.00 1 week ago

Atlanta, GA $65,000.00-$75,000.00 2 weeks ago

Sandy Springs, GA $20.00-$23.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.