Onsite Support Specialist - Irving

Sonepar USA Inc; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Job summary

Summit Electric Supply is seeking an Onsite Support Specialist - People Manager to lead the customer-site team and oversee daily operations, safety, and service delivery. You will supervise onsite staff, coordinate training, and be the primary Summit representative for the client.

You will drive lean improvements, manage inventory, and ensure SAP usage and compliance, while building strong relationships with customer leadership and Summit stakeholders.

Qualifications

• 3–5+ years of leadership experience in warehouse, operations, onsite services, or distribution.
• Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
• Strong SAP proficiency required.
• Proven ability to manage operations independently with limited supervision.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without daily oversight.
• Strong organizational, communication, and time-management skills.
• Valid driver's license and ability to meet site requirements.

Responsibilities

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Train, onboard, coach, schedule, and direct onsite staff daily.
• Conduct performance feedback, disciplinary action, and coaching with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
• Own the day-to-day execution of onsite operations, ensuring service levels and inventory accuracy.
• Plan, assign, and prioritize work to meet customer demand and Summit standards.
• Identify inefficiencies, risks, or gaps and implement corrective actions.
• Maintain the onsite storeroom/warehouse safety and organization.
• Lead Lean / 5S practices and continuous improvement at the site.
• Act as the primary Summit representative at the customer location.
• Build and maintain relationships with customer leadership and frontline personnel.
• Address service issues, inventory challenges, and process improvements proactively.
• Communicate with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.
• Represent Summit professionally and reflect its brand in all interactions.
• Maintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.
• Ensure proper SAP usage (order entry, goods movements, returns, invoicing, reporting).
• Train team members on SAP usage and documentation.
• Ensure onsite activities meet audit, compliance, and internal control standards.
• Oversee receiving, stocking, picking, staging, and issuing of material.
• Maintain proper bin labeling and product storage; support material handling as needed.
• Ensure safe operation of warehouse equipment and adherence to safety protocols.

Skills

Leadership

SAP proficiency

Customer service

Communication

Time management

Driver's license

Education

EPEC Bronze/Silver/Gold

Job description

There's a Place for You at Summit Electric Supply.

A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Title: Onsite Support Specialist - People Manager

Reports to: Service Center Manager or Regional Operations Manager

Direct Reports: Onsite Summit associates (warehouse, support, or operational staff assigned to the customer site)

Role Summary

The Onsite Support Specialist serves as Summit's onsite people leader and operational manager at a customer location. This role is the primary authority for all Summit employees, operations, and service delivery at the site, with full responsibility for people management, daily operations, customer satisfaction, safety, and inventory accuracy.

This position functions similarly to a Warehouse Manager, with accountability for staffing, training, performance management, and operational execution-while also acting as the senior customerfacing Summit representative. The role sets expectations, drives performance, and ensures adherence to Summit policies, processes, and service standards.

People Leadership & Management

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Responsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.
• Conduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.

Operational Management

• Own the daytoday execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.
• Plan, assign, and prioritize work to meet customer demand and Summit performance standards.
• Identify inefficiencies, risks, or gaps and implement corrective actions.
• Maintain the physical condition, organization, and safety of the onsite storeroom or warehouse area.
• Lead and sustain Lean / 5S practices and continuous improvement initiatives at the site.

Customer & Stakeholder Management

• Act as the primary Summit representative at the customer location.
• Build and maintain strong working relationships with customer leadership and frontline personnel.
• Proactively address service issues, inventory challenges, and process improvements.
• Communicate regularly with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.
• Represent Summit professionally and ensure the customer experience reflects Summit's standards and brand.

Inventory, SAP & Compliance Responsibilities

• Maintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.
• Ensure proper use of SAP, including order entry, goods movements, returns, invoicing, and reporting.
• Train and hold team members accountable for correct SAP usage and documentation.
• Ensure all onsite activities meet audit, compliance, and internal control standards.

Warehouse & Material Handling Oversight

• Oversee receiving, stocking, picking, staging, and issuing of material.
• Ensure proper bin maintenance, labeling, and product storage.
• Step in as needed to support material handling activities while maintaining leadership oversight.
• Ensure safe operation of warehouse equipment and adherence to safety protocols.

Essential Qualifications & Experience

• 3-5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.
• Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
• Strong SAP proficiency required.
• Proven ability to manage operations independently with limited supervision.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without direct daily oversight from leadership.
• Strong organizational, communication, and timemanagement skills.
• Valid driver's license and ability to meet site requirements.

Preferred Experience

• Previous warehouse manager, operations supervisor, or onsite manager experience.
• VendorManaged Inventory (VMI) or embedded customer site experience.
• Lean, 5S, or continuous improvement leadership exposure.
• Experience working with electrical products and distributors.
• Completion of EPEC Bronze, Silver, or Gold.

Physical Requirements

• Ability to lift 50+ pounds regularly.
• Ability to stand, walk, climb stairs, and perform warehouse activities as required.
• Ability to operate standard warehouse equipment.

FLSA Status: Exempt

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Summit Electric Supply offers tuition reimbursement, and earned wage access.

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." https://www.facebook.com/SummitElectricSupply/

https://www.linkedin.com/company/summit-electric-supply/

https://www.youtube.com/user/SummitElectricSupply

Learn more at https://summit.com/about-us

Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or [e-mail].