Onsite Support Analyst: POS & Enterprise Apps (Plano)

Ziosk; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziosk is seeking an experienced Support Analyst for an onsite Plano, TX role. You will join the Customer Support department to provide end-to-end support for Ziosk enterprise applications and device issues, serving as the primary interface with restaurant clients.

You will troubleshoot POS systems, monitor devices, and ensure timely resolution of complex customer-impacting problems while maintaining strong customer service standards and documented processes.

Qualifications

• Strong customer-facing abilities and professional interaction with clients.
• Excellent verbal and written communication skills.
• Ability to document work and report findings consistently.
• Comfortable using multiple channels (phone, email, ticketing).
• Experience with POS systems is a plus but not required.

Responsibilities

• Provide frontline technical support for Ziosk systems and enterprise apps.
• Troubleshoot POS and device issues across multiple platforms.
• Escalate payment processing and encryption issues as needed.
• Monitor connectivity and proactively contact sites to resolve issues.
• Review logs to identify report-delivery failures and errors.
• Deliver superior customer service via phone and email to restaurants.

Skills

Customer service

Problem solving

Communication skills

Documentation

Multi-channel communication

Tools

Aloha POS

Micros POS

Toast POS

Dash POS

Job description

Ziosk is seeking an experienced Support Analyst for an onsite Plano, TX role. You will join the Customer Support department to provide end-to-end support for Ziosk enterprise applications and device issues, serving as the primary interface with restaurant clients.

You will troubleshoot POS systems, monitor devices, and ensure timely resolution of complex customer-impacting problems while maintaining strong customer service standards and documented processes.