OnSite Specialist - Clive, IA

Stryker Group; Clive, Northern (IA, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Stryker Endoscopy OnSite Specialist role supports surgical teams by ensuring equipment readiness and smooth information flow to drive patient care.

You will set up towers, booms, lights, and integrated systems, anticipate device needs during procedures, and troubleshoot issues to minimize downtime.

The position requires on-site work, strong clinical collaboration, and willingness to travel, with on-call and after-hours coverage as needed.

Qualifications

• Bachelor’s or associate degree or equivalent certifications.
• 1+ year in customer service, technical assistance, clinical support, or OR environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification within 6 months for Sterile Processing roles; renewed annually.

Responsibilities

• Set up and maintain surgical equipment before procedures.
• Assist OR teams during procedures by anticipating device needs.
• Troubleshoot equipment issues to minimize downtime.
• Collaborate with surgeons and OR staff to ensure service quality.
• Document equipment usage and monthly performance metrics.
• Educate clinical staff on product use and safety standards.
• Maintain safety, privacy standards and professional conduct.
• Provide flexible coverage, including travel as needed.

Skills

Anatomy knowledge

Surgical instrumentation

Customer service

Technical troubleshooting

Education

Bachelor’s or associate degree or equivalent certifications

HSPA/CRCST certification

High School Diploma or equivalent

Tools

Microsoft Office

EMR connectivity experience

Video conferencing tech

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teamsand ensuring that equipment, processes, and information flow smoothly to help driveexceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensureeverything is available, functional, and ready before each procedure, achieving fullequipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs,providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedicalstaff, and other clinical partners to deliver excellent service and build strong workingrelationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensurecompliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge ofStryker equipment, disposable products, and new technologies while educating clinicalstaff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentialityrequirements, while maintaining a professional appearance, work ethic, andcustomer-focused mindset.
• Provide flexible coverage, including rotating schedules, on-call, overnight and weekendshifts, and support for other accounts within and outside your region, which mayrequire travel.

What you will need:
Preferred Qualifications

• Bachelor’s or associate degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support,supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on call, overnight, and weekend shifts, andmaintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend,stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correctsmall inconsistencies in equipment or documentation.
• Strong analytical, problem-solving, and time-management skills with the ability to makeindependent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and stronginterpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasionalovernight travel.

Scope of Work Summary (Operating Room Support):

Core Responsibilities:

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.