OnSite Specialist - Buffalo, NY

Stryker; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Stryker is hiring an Endoscopy OnSite Specialist to support surgical teams by ensuring equipment readiness, coordinating disposables, and providing timely adjustments during procedures. The role requires collaboration with OR staff and biomedical teams, troubleshooting equipment, and maintaining accurate documentation to sustain high service levels.

You will stay current on Stryker products, adhere to safety standards, and participate in on-call or travel as needed to support multiple accounts.

Qualifications

• Bachelor’s or Associate’s degree or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, sterile workflow, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposables to ensure readiness and minimize interruptions.
• Support operating room teams during procedures by anticipating device needs and enabling a seamless experience.
• Troubleshoot and resolve routine and complex equipment issues to reduce downtime.
• Collaborate with surgeons, OR staff, central processing, and biomedical teams to deliver excellent service.
• Maintain documentation including equipment usage, monthly metrics, and account updates for compliance.
• Stay current with Stryker equipment and educate clinical staff on product use.
• Adhere to safety, privacy, and facility standards while upholding professional appearance and customer focus.
• Provide flexible coverage including on-call, overnight, weekend shifts, and travel to other accounts as needed.

Skills

Analytical skills

Problem-solving

Time management

Interpersonal skills

Verbal communication

Written communication

Organizational skills

MS Office

Education

Bachelor’s or Associate’s degree or equivalent certifications

HSPA/CRCST certification

Tools

MS Office

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset.
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

What you will need

Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

United States of America Pay Ranges

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.