Onsite ServiceNow Architect

Kyndryl; Columbus (OH); On-site; USD 115,080 - 218,520; Full time

Benefits offered by this job

Annual bonus program

Medical and dental coverage

Retirement benefits

Paid leave and paid time off

Job summary

Kyndryl is seeking an onsite ServiceNow Architect in Columbus, Ohio. This dual-role position requires both technical design and hands-on development skills to lead enterprise-wide solutions for a high-profile public sector client.

The successful candidate will manage the ServiceNow platform’s architecture while ensuring it meets FedRAMP compliance standards, contributing to its scalability and security.

Strong experience in JavaScript and ServiceNow development tools is essential, along with relevant certifications. Attractive compensation is offered, with a range from $115,080 to $218,520 annually.

Qualifications

• 5+ years of experience in IT with a focus on ServiceNow development and architecture.
• Expert-level proficiency in JavaScript and ServiceNow development tools.
• Experience in compliance within regulated cloud environments.

Responsibilities

• Define and implement the ServiceNow technical architecture.
• Develop custom applications and scripts using JavaScript.
• Ensure compliance with FedRAMP security standards.

Skills

JavaScript

HTML/CSS

ServiceNow development tools

IntegrationHub

API development

FedRAMP compliance

Soft skills for stakeholder engagement

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL v4 Foundations

Tools

ServiceNow

Glide APIs

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an onsite ServiceNow Architect at Kyndryl, you will work onsite 5 days a week in Upper Arlington, Ohio, as a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining hands-on to develop, configure, and troubleshoot complex workflows.

You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Only U.S. citizens or full green-card holders are eligible for this position.

Key Responsibilities

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Required Qualifications

• Experience: 5+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship: Must be a U.S. Citizen or Green Card holder.
• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification

Compensation

The compensation range for the position in the U.S. is $115,080 to $218,520 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

Location based ranges:

• California (San Francisco Bay Area): $138,120 to $262,320
• California (All Other): $126,600 to $240,480
• Colorado: $115,080 to $218,520
• Massachusetts: $115,080 to $240,480
• New York City: $138,120 to $262,320
• Washington: $126,600 to $240,480
• Washington DC: $126,600 to $240,480

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Why Kyndryl

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

People & Culture

We’re customer-focused and open and borderless – naturally inclusive in how we work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

COVID-19 Vaccination Policy

Kyndryl currently does not require employees to be fully vaccinated against COVID-19. However, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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Applications will be accepted on a rolling basis.

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