Onsite Service Technician (Production) 2nd Shift - Chesapeake, VA

Xerox Corporation; Chesapeake (VA); On-site; USD 41,000 - 84,000; Full time

Job summary

Xerox Corporation is looking for a dedicated service technician to join their Technical Services division. This role involves performing maintenance and repairs on advanced electromechanical equipment, ensuring customer satisfaction, and engaging in continuous training for career development. The position promises substantial growth opportunities within a collaborative and supportive environment, along with competitive benefits including health coverage and paid time off.

Benefits

Full medical / dental / vision coverage

Wellness credits and HSA contribution

401k matching

Paid time off, holidays, and personal days

Qualifications

• Prior experience in troubleshooting electrical circuits and reading schematics.
• Ability to lift 50 pounds and engage in physical activity.
• Past roles in similar fields like Electrician or Automotive Mechanic are preferred.

Responsibilities

• Manage customer relations and optimize satisfaction per SLA.
• Perform repairs and maintenance on production equipment.
• Provide guidance to team members and serve as primary customer contact.

Skills

Electromechanical experience

Time management

Reliability

Troubleshooting skills

Job description

Press space or enter keys to toggle section visibility

City

State/Province

Country

United States

Department

TECHNICAL_SERVICE_ENGINEERING

Date

Working time

Full-time

Ref#

20035678

Job Level

Job Type

Experienced

Job Field

TECHNICAL_SERVICE_ENGINEERING

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

41,976

Annual Base Salary Maximum

83,952

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications:

• Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, and bending. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days