Onsite Service Technician - Bethesda, MD

Xerox; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness credits

401(k) matching

Paid time off

Job summary

Xerox Holdings Corporation in Maryland is seeking an on-site field technician to repair devices using electromechanical skills. The role requires lifting up to 50 pounds, driving, and active security clearance to service client equipment.

You will be the primary customer contact, manage maintenance and inventory for assigned equipment, provide status updates, and coordinate with Xerox personnel to keep systems running smoothly. Training is provided to develop your expertise.

Qualifications

• Electromechanical troubleshooting with multimeters and schematics.
• Excellent time management and reliability.
• Valid driver’s license with clean MVR.
• Active Secret Clearance required.
• Ability to lift 50 pounds and perform physically demanding tasks.

Responsibilities

• Provide outstanding service and resolve issues per SLA.
• Repair devices using electromechanical skills; training provided.
• Serve as primary customer contact and manage equipment inventories.
• Communicate equipment status and coordinate with Xerox personnel.
• Deliver customer training on assigned products.

Skills

Electromechanical

Time management

Reliability

Safety awareness

Driver's license

Secret clearance

Tools

Multimeter

Electrical schematics

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with the customer’s Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on‑site client base regarding equipment status and availability and engage the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end‑user knowledge of equipment functionality.

Skills and Qualifications

• Electromechanical experience includes using a multimeter to troubleshoot electrical circuits and reading electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, electrician, automotive mechanic, repair, or military or veteran experience.
• Superior time management skills and reliability. Our customers rely on you. If you value punctuality and dependable performance, we want to talk about your career goals.
• Valid driver’s license and appropriate insurance coverage. A motor vehicle record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety is our top priority, especially around electrical components.
• Active Secret Clearance is required.

Success in the First 60 Days

• You will have successfully navigated new‑hire training and completed the technical training courses that set you up for success in the following categories:
• Comprehensive understanding of our company and customer‑service culture.
• Clear expectations regarding call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Able to actively and correctly complete service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical, dental, and vision coverage, wellness credits, and a company contribution to a Health Savings Account and 401(k) matching.
• Paid time off, plus holidays and personal days.