Onsite Service Technician- ATL

ZipRecruiter; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Onsite Service Technician, providing exceptional AV service and support in a dynamic environment. This role requires a detail-oriented individual skilled in troubleshooting and customer service, capable of working on various AV systems. You'll have opportunities for career growth and continuous learning while enjoying a supportive team culture that values diversity and work-life balance. Ideal for those passionate about technology and eager to make an impact in the audio-visual industry.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Wellness programs

401k

Paid parental leave

Paid vacation

Paid sick leave

Qualifications

• High customer service skills with strong problem-solving abilities.
• Attention to detail and effective communication skills are essential.
• Ability to work flexible hours and travel between sites.

Responsibilities

• Provide AV service and support, including troubleshooting and maintenance.
• Assist in small systems installation and video conference support.
• Diagnose faults and operate AV systems at customer sites.

Skills

AV service and support

Troubleshooting

Customer service

Problem-solving

Network architecture

DSP knowledge

Media servers

Digital signage

Education

College degree in a related field

Tools

AV tools

Test equipment

CAD software

Control system software

Job description

Job Description

Electrosonic is where imagination comes to life!

Founded in 1964, Electrosonic is an international audio-visual and technology services company that designs, builds, and supports innovative solutions creating lasting experiences where people live, work and play.

The Position:

Join Electrosonic Inc. as an Onsite Service Technician at our customer site in Atlanta, GA. Reporting to the Client Support Manager, you will provide AV service and support, including daily system start-up, troubleshooting, preventive maintenance, client training, and live-event support. Systems include AV projection, pro audio, video, show control, interactives, and displays. You may also assist in small systems installation and video conference support. A deep understanding of computers, including PC and/or Mac OS, is essential.

Your responsibilities include diagnosing faults, repairing, testing, implementing, and operating AV systems and technologies onboard the client's site. The role requires a detail-oriented, technically skilled individual with excellent customer service and problem-solving skills, capable of multitasking and working efficiently in a fast-paced environment. You should be comfortable following procedures but also confident to improvise as needed.

Key Responsibilities

AV Technician Tier 1

• Identify and describe AV systems, components, cables, and terminations.
• Support and troubleshoot AV systems, operating various equipment.
• Navigate system project files for support.
• Use AV tools and test equipment for commissioning.
• Understand network architecture and control system software.
• Knowledge of DSP, media servers, digital signage, and safety standards.
• Achieve AVIXA Technologist Certification within 6 months of hire.

AV Technician Tier 2 (includes Tier 1 skills and more)

• Extensive experience supporting AV systems in event environments.
• Proficient with room booking, fault ticketing, and reading CAD schematics.
• Deep understanding of network architecture, project execution, and team management.
• Experience with projector alignment, control systems, DSPs, VC systems, and digital signage.
• Achieve AVIXA CTS Technology Specialist certification within 6 months.

Qualifications

• High customer service skills and ability to analyze and solve problems.
• Attention to detail, basic numeric skills, effective communication.
• Ability to travel between sites and work occasional weekends or after-hours.
• College degree in a related field is a plus; intermediate MS Office skills; strong desire to learn.

Work Location & Schedule

Primary: Customer site in Atlanta, GA.

Schedule: Wed-Sat 8am-6pm for 4-6 months, then Sun-Wed 10-hour shifts.

A Day in the Life

• Inclusive team culture emphasizing diversity, equity, and inclusion.
• Focus on work/life balance with hybrid work options.
• Opportunities for career growth and continuous learning.

Compensation & Benefits

Salary depends on experience and skills. Benefits include:

• Medical, dental, vision, life insurance, wellness programs, 401k, paid parental leave, holidays, paid vacation and sick leave.

Join a global company recognized for master planning and system integration, delivering complex projects worldwide.

Job posted by ApplicantPro