Onsite Service Specialist (Solon, OH)

MSC Industrial Direct Co., Inc.; Solon (OH); On-site; USD 27,813 - 43,711; Full time

Job summary

MSC Industrial Supply Co. is seeking an Onsite Service Specialist for Solon, OH, to support a large strategic account and provide exceptional customer service in procurement and order placement.

You will manage MSC ControlPoint Solutions (Vending, VMI, Crib), collaborate with the Category Team, and participate in Lean/Six Sigma initiatives to drive savings and improve the customer’s shop floor. Strong communication and problem-solving skills are required.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.

Responsibilities

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and logging of all available cost-savings statistics.
• Manage the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put-away and optimization.
• Determine optimal sourcing strategy for key customer projects which may require collaborating with the Category Team to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective sources of information.
• Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicate customer concerns to management to ensure effective and lasting problem resolution.
• Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Foster the MSC culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Sales experience

Problem solving

Communication skills

Industrial knowledge

Education

High School Diploma or equivalent

College degree preferred

Relevant military experience is a plus

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID: 21074 | Employment Type: Full Time | Job Category: Customer Service/Support | Work Location: Solon, OH

BRIEF POSITION SUMMARY

The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long‑term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

DUTIES and RESPONSIBILITIES

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost‑savings statistics.
• Manage the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put‑away and optimization.
• Determine optimal sourcing strategy for key customer projects which may require collaborating with the Category Team to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on‑site customer product and service issues by providing sales‑related solutions utilizing common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective sources of information.
• Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicate customer concerns to management to ensure effective and lasting problem resolution.
• Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Foster the MSC culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

EDUCATION and EXPERIENCE

• High School Diploma or equivalent experience required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.

SKILLS

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem‑solving skills required.
• Excellent customer service and sales skills required.
• Excellent oral and written communication skills required.
• Working Industrial knowledge preferred.
• Additional sales competency experience preferred.

OTHER REQUIREMENTS

• Valid driver’s license and ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds required as needed.
• This position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI).

Compensation starts at $20.19–$31.73 per hour depending on candidate location and experience. The salary range is based on similar roles in comparable industries and the cost of labor in the respective city. Actual compensation is based on the candidate’s relevant experience, education requirements, and peer pay equity. The company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. MSC is unable to sponsor or take over sponsorship of an employment visa for this position at this time.

This job posting will remain open for a minimum of three business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People, collaboration, insight – that’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply‑chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well‑being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we offer a comprehensive benefits program to support you and your family’s health, well‑being, and financial future. We offer dynamic health‑care plans, generous 401(k) and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

MSC uses electronic monitoring and system logs in its workplace, including monitoring of company‑provided systems and collaboration tools, as permitted by applicable law.

Location/Region: Solon, Ohio