Onsite Service Specialist - Phoenix, AZ

MSC Industrial Supply Co.; Phoenix (AZ); On-site; USD 28,000 - 43,000; Full time

Job summary

The Onsite Solutions Specialist at MSC Industrial Supply Co. is a critical role stationed at a large strategic account in Phoenix, AZ.

You will support the customer facility by providing excellent service, assisting with procurement and order placement, and managing MSC ControlPoint Solutions to deliver MSC value. You will collaborate with the account team and vendors to source products, prepare quotes, and resolve on-site issues, ensuring satisfaction, retention, and revenue growth while

Qualifications

• Computer literacy with email, browsers, and Windows OS.
• Strong problem-solving abilities and analytical mindset.
• Excellent customer service and sales skills.
• Strong written and verbal communication abilities.
• Industrial knowledge is preferred.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs.
• Determine optimal sourcing strategies for customer projects with the Category Team to drive savings.
• Participate in customer plant or production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with suppliers.
• Provide customer service aligned with MSC standards to ensure satisfaction and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

Computer literacy

Problem-solving

Customer service

Communication

Industrial knowledge

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21106

Employment Type :

Full Time

Job Category :

Sales

Work Location :

Phoenix, AZ

Position Summary

The Onsite Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long‑term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties And Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.


• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put‑away, and optimization.


• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.


• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.


• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.


• Resolve on‑site product and service issues by providing sales‑related solutions and consulting with associates and suppliers for effective information sources.


• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.


• Communicate customer concerns to management for effective resolution.


• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.


• Promote MSC's culture and vision to ensure alignment and unity of purpose.


• Participate in special projects and perform additional duties as assigned.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.


• Strong problem‑solving abilities.


• Excellent customer service and sales skills.


• Strong oral and written communication skills.


• Industrial knowledge preferred.

Other Requirements

• Valid driver's license required.


• Ability to travel up to 10% as needed.


• Ability to lift up to 50 pounds as required.


• This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Compensation starting at $ 20.19 - $ 31.36 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well‑being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well‑being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.